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Good morning all -
I have an iPhone and Outlook 365. I use the iPhone native contacts / calendar / email apps. I use Outlook on my laptop. I use a live.com account for my calendar and contacts. I do not use the Outlook app on my phone.
When I make a calendar item it immediately syncs with my phone, regardless of whether I made the appointment on the phone or on the laptop in Outlook.
HOWEVER the same is not true with Contacts.
What is going on and how can I fix this? This is happening on two phones in my family.
Thanks for any help,
Chris
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have this issue too. It's been going on for a couple of years. Why is it only the contacts aren't sinking. I notice my pictures have started to not sync too. The posted fixes for that don't work either.
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The link you reference does NOT solve the issue. Doesn't even address the issue that was brought up. Please don't respond to clog up threads with directions to "solutions" that aren't solutions and not for the problem posted.
Hello Jeff,
The solution I had didn't sync iPhone Calendar or Reminders, so I was forced to reinstall iCloud for Windows. I hoped iTunes would still sync Contacts and that iCloud for Windows would sync Calendar or Reminders. No such luck; iTunes recognized that I had iCloud for Windows and the setting says "syncs are conducted through iCloud".
After troubleshooting with Microsoft it was explained that, unlike iTunes which syncs to my live.com contacts (outlook.pst I assume), after installing iCloud for Windows (and iCloud Outlook) you will find a new folder in Outlook under Contacts named "iCloud" with two subfolders, "Contacts - iCloud", and another simply called "Outlook" (I haven't any idea why that is there).
However, the iPhone now syncs contacts into this: "iCloud --> Contacts - iCloud" folder.
Why could they not have designed the application to sync to the Outlook default email *pst file as it did in the past? If they had, or at least given us a choice, there wouldn't be over 2500 +/- people posting that iPhone doesn't sync with Outlook. Maybe if Microsoft would publish a guide "Using an iPhone with Outlook" with sections on "syncing iPhone to Outlook through...", "easily removing duplicates", "adding to Outlook PC to sync to iPhone", "Outlook for iOS - does it do anything?', "How to delete a contact from your device without deleting from all devices or the primary database", How to delete a contact from all devices and the primary database", "Setting up a new PC and importing Contacts from [where now]..."etc..".
Microsoft should explain the process.
EXAMPLE: Add a contact to iPhone native app and it syncs to iCloud, then iCloud syncs with Outlook Cloud, and Outlook Cloud syncs with Outlook in the iCloud folder/Contacts-iCloud.
(iPhone--> iCloud--> Outlook Cloud --> Outlook PC in iCloud folder and Contacts - iCloud subfolder). To [do the following] follow these steps...
REVERSE EXAMPLE: To add a contact to Outlook on your PC and have it sync to your iPhone, add the contact to Outlook's iCloud folder and Contacts - iCloud subfolder. Do not add the contact to your default Outlook mail address Contacts folder because this folder is not setup to sync to Outlook Cloud --> iCloud --> iPhone. To [do the following] follow these steps...
These flows seems the logical process, but Microsoft could have had everything sync to the original default location, or at least give us an option, right? Or maybe it does with the correct settings, in which case Support should be educated.
Support, chime in...
I am having the exact same issue so please include me on the fix. Creating new contact on iPhone 8 is not replicating to my desktop & laptop contacts running Outlook 365.
Thank you in advance.