Outlook app for Android keeps crashing

Anonymous
2019-05-04T15:48:26+00:00

My google pixel 2 phone recently updated the outlook app. Now the app crashes on startup. I tried clearing the cache and uninstalling and reinstalling the app. Ive removed my work account as well. Still will not work. I get as far as the adding account page then it crashes and ask to send a report.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2021-01-21T05:29:02+00:00

    Outlook crashes after adding any single email account.  I've tried clear cache/ clear data and re-installed app multiple times.  I attached to debugger and see the following stack trace multiple times as the reason for the app crash.  Microsoft:  please pass this on to the developers for further investigation:

    2021-01-20 21:11:35.715 27606-27606/? E/AnalyticsCrashReporter: Caught a RuntimeException

        java.lang.RuntimeException: Unable to start activity ComponentInfo{com.microsoft.office.outlook/com.acompli.acompli.CentralActivity}: android.content.res.Resources$NotFoundException: Resource ID #0x7f0d0037

            at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3303)

            at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3411)

            at android.app.ActivityThread.-wrap12(Unknown Source:0)

            at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1994)

            at android.os.Handler.dispatchMessage(Handler.java:108)

            at android.os.Looper.loop(Looper.java:166)

            at android.app.ActivityThread.main(ActivityThread.java:7529)

            at java.lang.reflect.Method.invoke(Native Method)

            at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:245)

            at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:921)

         Caused by: android.content.res.Resources$NotFoundException: Resource ID #0x7f0d0037

            at android.content.res.ResourcesImpl.getValue(ResourcesImpl.java:279)

            at android.content.res.Resources.loadXmlResourceParser(Resources.java:2310)

            at android.content.res.Resources.getLayout(Resources.java:1293)

            at android.view.LayoutInflater.inflate(LayoutInflater.java:421)

            at android.view.LayoutInflater.inflate(LayoutInflater.java:374)

            at androidx.appcompat.app.AppCompatDelegateImpl.setContentView(SourceFile:696)

            at androidx.appcompat.app.AppCompatActivity.setContentView(SourceFile:170)

            at com.acompli.acompli.CentralActivity.onMAMCreate(SourceFile:1217)

            at com.microsoft.intune.mam.client.app.offline.OfflineActivityBehavior.onCreate(SourceFile:94)

            at com.microsoft.intune.mam.client.app.MAMActivity.onCreate(SourceFile:77)

            at android.app.Activity.performCreate(Activity.java:7383)

            at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1218)

            at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3256)

            at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3411) 

            at android.app.ActivityThread.-wrap12(Unknown Source:0) 

            at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1994) 

            at android.os.Handler.dispatchMessage(Handler.java:108) 

            at android.os.Looper.loop(Looper.java:166) 

            at android.app.ActivityThread.main(ActivityThread.java:7529) 

            at java.lang.reflect.Method.invoke(Native Method) 

            at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:245) 

            at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:921)

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  2. Anonymous
    2021-02-11T07:59:50+00:00

    This solution worked for my One Plus 7 Pro android phone..

    I clean the cache for the Outlook App in the settings then proceed to uninstall and reinstall the application. So far, the issue no longer persists.

    Thanks.

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  3. Anonymous
    2021-02-12T07:06:22+00:00

    The outlook keeps on crashing on an android device, untill you remove the outlook app and reinstall it. Then if you make themistake of restarting your android device again, it starts to crash again. It seems as if some data that is required to run the app goes missing on restart of the android device. All this started after the android update. Before that outlook was stable.

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  4. Anonymous
    2021-02-12T08:31:47+00:00

    Hi Denis,

    I'm experiencing the same issue in my Galaxy S8. Did you manage to solve the problem? How?

    Thanks.

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  5. Anonymous
    2021-02-12T09:06:56+00:00

    You can try to force close outlook, disable battery optimization then reboot your phone. It seems that it works for me. 

    Regards

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