Outlook app for Android keeps crashing

Anonymous
2019-05-04T15:48:26+00:00

My google pixel 2 phone recently updated the outlook app. Now the app crashes on startup. I tried clearing the cache and uninstalling and reinstalling the app. Ive removed my work account as well. Still will not work. I get as far as the adding account page then it crashes and ask to send a report.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2020-03-09T15:21:50+00:00

    The way we "fixed" this where I work: (not really a fix, it's a workaround)

    • Remove Work profile

    && Remove Company Portal

    • Remove all phone identifiers from Intune.
    • Full Factory reset

    After confirmation of completing factory reset (y'know, because users):

    • Add device to allowed list in Intune
    • Install Company Portal
    • Log in with work account

    Fixed it in about 90% of cases, some needed to do this twice or it didnt work at all...

    Only had succes without factory reset once or twice on a test device... not on something being used daily. 

    And I've only seen it happen om Samsung devices.

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  2. Anonymous
    2020-03-30T03:04:54+00:00

    I turned on my old phone that has Outlook version 3.0.98 it crashes the same as my new phone with version 4.1.48

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  3. Anonymous
    2020-03-30T22:24:23+00:00

    March 29, 2020 this just started happening to me, Outlook would close/crash  a few seconds after I opened the app.  I contacted support and they sent this fix and it worked:

    1  open outlook

    2  tap menu bars then tap gear

    3  see accounts section then tap affected account

    4  delete account

    5  restart phone

    6  re-launch app and add the account back

    I also have an old phone with an old version of outlook, I turned it on after performing this fix on my new phone.....I did not have to perform the fix for the second phone, the fix applied automatically across devices.

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  4. Anonymous
    2020-04-05T08:50:47+00:00

    Crashing happens to me too, but only from hotmail.com and only from some US Servers, not from European servers. I have 2 totally different hotmail e-mail addresses, one from US and two from Europe and also one gmail.com entered in my Android Outlook. Only that from the US hotmail keeps crashing and I can only work with that email on my PC. The other emails work normal on my Android Outlook.

    So Microsoft, check that!

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  5. Anonymous
    2020-05-23T22:58:02+00:00

    It seems that I had the same issue since las week !

    First, I cleared cache, uninstall and install back --> It works during 1 week until this evening !

    But today I fixed by removing calendar widget on my home !

    It looks like than the problem (in my case) come more from widget than outlook !

    If you have the same issue and the widget try to remove it and reopen outlook and tell us if it works !

    Good night and sorry for  my english !

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