Outlook app for Android keeps crashing

Anonymous
2019-05-04T15:48:26+00:00

My google pixel 2 phone recently updated the outlook app. Now the app crashes on startup. I tried clearing the cache and uninstalling and reinstalling the app. Ive removed my work account as well. Still will not work. I get as far as the adding account page then it crashes and ask to send a report.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2020-01-30T12:44:58+00:00

    I found that mine started crashing when i began replying to emails on a long thread.  As soon as I deselected the "organize by thread" option the crashing stopped

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  2. Anonymous
    2020-02-11T13:59:12+00:00

    I have been experiencing a similar problem for the past few weeks.  I have done the same thing that was recommended. The problem still persist. Has anyone gotten any solution to it?

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  3. Anonymous
    2020-02-17T16:30:57+00:00

    So far nothing in this thread has helped me - I did a factory reset on my phone, fresh install/updates to everything, and Outlook app crashes as soon as I enter my password.  From there it won't launch at all - white screen as it starts to launch then immediately crashes.

    Will be trying the "email" thing I read --- maybe some email somewhere in my inbox is causing it to flip...

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  5. Anonymous
    2020-02-19T02:51:18+00:00

    I had the very same issue on my LG Android phone that runs version 6. The Outlook app would crash about 4 seconds after you open it.

    You might have to go into settings on your phone and enable [ installations from other sources on your Android ] before you can download and install an APK . This is in SETTINGS / SECURITY 

    I fixed the problem by:

    1. Uninstalling the current outlook app
    2. Using the Chrome browser in the phone, go to this site that's a secure MS site

              https://microsoft-  outlook.en.uptodown.com/android/download/2183198

       This will install a previous version of Outlook on your phone This is              version 

          4.1.23 that I know solved Outlook crashing on my phone.

    1. This is an apk file, and your phone might say that an apk file is                    dangerous
    2. Once the file has downloaded it will ask you if you want to install it, tap      on yes.
    3. Once it has installed , your asked to tap on your E Mail address from         Microsoft. I personally only selected my MS address and skipped my G       mail.

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