Outlook app for Android keeps crashing

Anonymous
2019-05-04T15:48:26+00:00

My google pixel 2 phone recently updated the outlook app. Now the app crashes on startup. I tried clearing the cache and uninstalling and reinstalling the app. Ive removed my work account as well. Still will not work. I get as far as the adding account page then it crashes and ask to send a report.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2019-05-04T16:34:33+00:00

    Hi Kenneth,

    May I know have you installed any anti-spam apps on your mobile? If so, please temporarily close it and then see if it can help for you.

    Moreover, please update the version of your Android OS and then reinstall the Outlook for Android to see if the issue disappears.

    If the issue persists, I’d like to collect some more information for the further investigation:

    1.       When the app crashed, did you receive any error messages? If so, please take a screenshot about it to me.

    2.       What types account you are using in the Outlook for Android? Office 365 account or some other types accounts?

    Regards,

    Oliver

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  2. Anonymous
    2019-05-04T16:40:12+00:00

    Hi Anthony,

    May I know if you have the same problem as the thread owner ( Outlook for Android crash on start up)?  If so, first please clean all the cache date from the App on your mobile, and then uninstall the app. After that please restart your mobile phone and re-install the Outlook for Android to see if it can make any difference.

    On another hand, if the issue persists, as one thread focus on one person( problem), to avoid confusion, please post a new thread in this forum on Outlook/Android/Office 365 for Business category. Our dedicated engineers will give you more assistance regarding to your problem, thanks.

    Your understanding and patience will be highly appreciated.

    Regards,

    Oliver

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  3. Anonymous
    2019-05-07T04:36:08+00:00

    Denis, 

    I am having the exact same issue. Please let me know if you find a solution! 

    I certain will post back here if mine miraculously starts working again :D  But I am sure it will not be until a fix from Android or Microsoft is available :(

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  4. Anonymous
    2019-05-07T02:22:10+00:00

    Hi Denis Pang and Kenneth Cherisol,

    Thanks for your posting here, if you tried these steps but issue persists, you may check if you have the sufficient storage space, please free up more space on your Android device and see the outcome.

    In addition, please make sure you have the fast and stable internet connection. You may switch off your Mobile Data and connect the stable WiFi router and see if it make difference.

    Regards,

    Bryan

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  5. Anonymous
    2019-05-08T07:23:28+00:00

    Dear Customers,

    We definitely understand your feeling, The crash of Outlook for Android may affect your business, since Outlook for Android application issue are out of our support boundary and there's a dedicated Outlook for Android application support channel: Outlook for Android in-app support which aims at Outlook for Android issues, you may need to change another Android phone with Outlook and contact them, the engineer there will provide professional suggestions for you. Your time and understanding are highly appreciated.

    Regards,

    Bryan

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