Outlook app for Android keeps crashing

Anonymous
2019-05-04T15:48:26+00:00

My google pixel 2 phone recently updated the outlook app. Now the app crashes on startup. I tried clearing the cache and uninstalling and reinstalling the app. Ive removed my work account as well. Still will not work. I get as far as the adding account page then it crashes and ask to send a report.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2019-05-07T03:05:46+00:00

    Thanks Bryan,

    I definitely am not running out of storage space, and am definitely on stable wifi or data network.

    Also, the in-app support doesnt work for me because my Outlook app crashes whenever I open it.

    Regards,

    Denis

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  2. Anonymous
    2019-05-04T16:06:59+00:00

    Mine is doing the exact same thing on my Samsung note 8. I cannot figure out how to fix this!

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  3. Anonymous
    2019-05-06T09:25:34+00:00

    I think I have the same problem.  Since updating my Samsung S8 to Pie a few days ago, whenever I open Outlook, it will just close out without any error message.  Have tried reinstalling, deleting browsers cache and reinstalling, wipe cache partition on phone....

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  4. Anonymous
    2019-05-08T08:02:47+00:00

    Dear Customers,

    We definitely understand your feeling, The crash of Outlook for Android may affect your business, since Outlook for Android application issue are out of our support boundary and there's a dedicated Outlook for Android application support channel: Outlook for Android in-app support which aims at Outlook for Android issues, you may need to change another Android phone with Outlook and contact them, the engineer there will provide professional suggestions for you. Your time and understanding are highly appreciated.

    Regards,

    Bryan

    Thanks Bryan.  So there isn't a non-app support medium I can use to contact Outlook app support?  Very strange.

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  5. Anonymous
    2019-05-07T04:27:13+00:00

    Denis, 

    I am having the exact same issue. Please let me know if you find a solution!

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