How to stop calendar notifications repeating every single minute

Anonymous
2017-10-04T09:38:03+00:00

I use the Outlook app for android App-version 2.2.19 (225) mainline.

When I have a meeting with a reminder 15 minutes before the meeting, I get a notification - this is OK. I then get a reminder 14 minutes before too - not OK. I then get another reminder 13 minutes before - not OK. This goes on. So unless I take action I get 15 notifications. Like most I have my phone in my pocket. I typically recognize the notification without taking my phone out of my pocket.

At least it should be configurable to have 1 or all 15 notifications. I would think most would like to have one notification per meeting.

Best

-thomas

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Anonymous
2018-04-17T20:12:41+00:00

Hello Everyone - This post is almost a year old now, and as we noticed some folks reporting this issue recently (July/Aug timeframe), we went back and looked if there is any such known issue or bug on our side, we didn't find any. Then we tried to reproduce it with current and older Android devices using latest Outlook app from the store - we were not able to reproduce it either.

So at this time, if you still see this issue with the latest version of Outlook app on your device, then please contact the in-app support for Outlook. Support gets latest logs from your device when you use in-app support, which helps in investigation of an issue. See instructions in this article: Get in-app help for Outlook for iOS and Android - We do want to investigate this issue for a possible fix, but we can only do that if you report it thru in-app support and then work with our Support team. Thank you! (post updated on 8/16/2018)

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  1. Anonymous
    2017-10-31T15:41:30+00:00

    I was having this problem along with duplicate notifications for the same event, every minute. I finally fixed it using the "reset account" option as follows:

    • Open Outlook
    • Go into Settings
    • In the list of accounts, select the one you're having trouble with
    • At the bottom of the Account Info page, you should see Reset Account and Delete Account options. Tap the Reset Account option.

    That's all I did, and after that I got single instead of duplicate notifications, and the notification cleared correctly once I acknowledged it, without repeating every minute. Hopefully this works for you!

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  2. Anonymous
    2017-10-05T04:47:24+00:00

    Hi Thomas,

    When using the Outlook app for Android, you can adjust the calendar notification settings so that you can decide when it will alarm you for a specific event. To do that, kindly perform the following steps:

    1. Select the gear icon.
    2. Scroll down and look for the Calendar.
    3. Click Notification.
    4. Under Alert times, set it to "At the time of event".

    If changing the calendar notification settings didn't work with your app, we recommend that you check if there's an update that needs to apply for it from the Store app.

    Let us know if you need clarifications.

    Thanks for the quick reply. 

    I already set it up like you describe. 

    I would like to be able to set up the notification to alert me say 5 minutes before the event and only then. Not at 4, 3, 2, 1 minutes before in addition to the alert at 5 minutes before the event.

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  3. Anonymous
    2017-12-14T16:50:48+00:00

    The notifications work properly on iOS.  Expected behavior: 15 minutes before the meeting (or desired alert) the screen lights up and makes a noise.  Here's what happens on android: 15 minutes before the meeting, the screen lights up. 14 minutes before the meeting the screen lights up, and so on.

    In both Operating systems, the notifications are updated every minute to reflect the countdown.  However, on Android, the OS seems to treat updates as new notifications.  Therefore, the screen lights up and the notification is moved to the top every minute.

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  4. Anonymous
    2017-10-05T01:21:08+00:00

    Hi Thomas,

    When using the Outlook app for Android, you can adjust the calendar notification settings so that you can decide when it will alarm you for a specific event. To do that, kindly perform the following steps:

    1. Select the gear icon.
    2. Scroll down and look for the Calendar.
    3. Click Notification.
    4. Under Alert times, set it to "At the time of event".

    If changing the calendar notification settings didn't work with your app, we recommend that you check if there's an update that needs to apply for it from the Store app.

    Let us know if you need clarifications.

    Was this answer helpful?

    6 people found this answer helpful.
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