Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-05-18T07:37:32+00:00

    It has now been over 48 hours and I still have no communication from anyone on the alternate address I provided.  Can someone guide me as to what I can possible do now?

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  2. Anonymous
    2019-05-18T08:25:06+00:00

    There's nothing you can do until you hear back from Microsoft.

    None of us here are employees of Microsoft and we have no access to your account information.

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  3. Anonymous
    2019-05-18T11:55:23+00:00

    There's nothing you can do until you hear back from Microsoft.

    None of us here are employees of Microsoft and we have no access to your account information.

    I know that, was hoping someone who has gone thru the same scenario could advise.

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  4. Anonymous
    2019-05-24T04:01:30+00:00

    I know we are all helpless here but still i'm gonna put this up there.  My conversation with SUPPORT so far.

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  5. Anonymous
    2019-05-28T14:22:24+00:00

    Another 4 days and still no reply.  That is just so infuriating.

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