Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-15T11:41:59+00:00

    Requests to unblock accounts have to go through a very specific process with support advocates that have special clearance in order to keep your sensitive information secure. There is no escalation path for this issue

    Are you still able to access the response email you provided on the form? Did you receive an email with a tracking number?

    Hi Mr. Dante ,

    i saw your replies to the complain and i think you solve it since i couldn't find and addition comment from the original person who generate the complain after your message him in private. 

    please to advice me with the solution as i got the same issue since two days with the same full details discussion and no action and all my communications with every one and entity been connected to that account. 

    Appreciate your update to do the necessary action. 

    Best regards, 

    Ahmed Osama.

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  2. Anonymous
    2020-07-06T18:36:13+00:00

    What is the email of the customer protection team?

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  3. Anonymous
    2020-07-07T16:29:14+00:00

    Could you please help me with the email ID of the Customer Protection Team? My account has been blocked, it contains critical financial due to which I can suffer heavy losses. Please help me brother.

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  4. Anonymous
    2020-07-07T16:30:17+00:00

    Have you account unblocked?

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  5. Anonymous
    2020-07-07T18:12:45+00:00

    I tried inserting the email address but it was automatically removed with the following message:

    *** Email address is removed for privacy ***

    So, I do not recommend trying this route. You will see from most of the other posts of people having Locked Account issue, that the most successful approach is to contact OneDrive support.

    Good luck

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