Locked Account

In reply to mshaker1, it is some weeks since in desperation I turned to OneDrive support as the accounts team was silent, so I can't remember exactly what I did, but you could try:

https://support.office.com/en-gb/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.onedrive

I had to create a another Microsoft account, of course, to do all this.

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Is there someone that is been able to get this problem fixed? It's insane that all the files are unreachable when we dont know what we did. The account has been lock with no reaction from the support. This is the very dangerous side of the cloud, not being able to get your own files!

We got this reaction from the support. But we still don't know what's wrong. How can this ever be a reaction from microsoft? Not even mentioning what we did wrong. This is no way to treat clients!

Hi ,

Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement https://www.microsoft.com/servicesagreement/default.aspx#3\_codeOfConduct.

As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

Jed

Microsoft Online Safety

Noone in ms reply seriously in the post or by mail. I'm writing an article hoping that some it press in italy can publish it...

Noone in ms reply seriously in the post or by mail. I'm writing an article hoping that some it press in italy can publish it...

Yes, hopefully that will do something. This again shows the power of the big companies, you are powerless. Even if you are a loyal customer for 20/30 years, you get this reaction. Its ridiculous. So far the support from MS, I get that there are algorithms for violations but you can at least respond in a normal way and try to keep the customers statisfied.....