Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-20T19:24:58+00:00

    Hello, i’m having the same issue. Its been almost a month and im still locked out of my account. Please let me know what to do to get back my email! I filled the form so many time and i got this message below and a confirmation number i believe: 

    This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Please note that we are experiencing higher than normal volumes, and our response will be delayed.

    We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

    All duplicate requests will be closed and responses will be sent on the original escalation.

    Sincerely

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  2. Anonymous
    2020-05-21T08:14:23+00:00

    I ended up going via OneDrive support who were able to help me - they escalated the issue to get it resolved.  Later, the unlocking team came back to say they couldn't find a problem - surprise, surprise!

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  3. Anonymous
    2020-05-21T17:23:40+00:00

    Hello Stephen, how can i go via one drive? What did you exactly do to resolve the problem?

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  4. Anonymous
    2020-05-21T17:51:40+00:00

    locked t out of my email account with outlook.com

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  5. Anonymous
    2020-05-21T17:54:01+00:00

    locked out of my email outlook.com

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