Locked Account

No one speak and helping on this issue.This is so frustrating.

On day 11 with free Outlook Mail locked (SIR1155638, I have 3 of these #s from 3 attempts to fix and this # is the latest) and haven't heard a thing except for the initial e-mail with the bogus 24 hour promise.  

On the second day I filled out the compliancelock form again and the SIR numbers were 3000 apart so I think a lot of people are having this issue.  

I've created another free Outlook mail account so I can at least access Microsoft forums but all that does is allow me to read all about others with the same problem and how it is taking a lot more than 24 hours to resolve, if it gets resolved at all.  

Completely migrated to Gmail (who can go days and days without e-mail?) and notified contacts but would still like the account unlocked so I can forward any stragglers to my Gmail for a month or two before completely dumping this mess. 

I'll update here if and when it gets resolved. 

Finally got a reply a few days ago.  It was pretty much a form letter saying that my account is no longer valid.  No real explanation about what the terms of service violation was.  Disappointed it took a few weeks for them to confirm it.

After six months i got an email telling me that my account violates their code of conduct, reason: sharing terrorist videos. But i don't upload that kind of content, maybe it is included in Whatsapp's media backup.

So if anybody use onedrive account for backup your whatsapp media, be careful, if someone post that kind of content and you send to onedrive you gonna be banned.

Dante - I am having the same issues.  Are you able to assist?

I'm in the same boat.

I believe my circumstance is not as bad as everyone else. I bought the XBOX Game Pass PC Beta for Gears Tactics on Saturday that released on Tuesday. I had to update an outdated email from my childhood days that was still attached to my account. In doing so, I also cleared the little securities that were set up and added my official ones. Sunday, I awoke to finding my account locked with the same description as most others here. I could see why it was locked considering if anyone was able to get into the account, they would do the same.

I filled out the reinstatement form and waited for two days and decided to try to get in touch with chat support. I was able to but they could only say my form was received and someone would get back to me within 2-3 business days.

I had assumed it was due to the Corona Virus. With how old this thread is, I'm assuming its a flawed system that hasn't been updated in a while. Supposedly the reinstatement forms have to be looked at by someone with a particular clearance to see certain details on accounts which is what takes time due to past official replies on this thread.

For now, I'm going to create a new account and sign up for the PC Beta again. I will respond back to this ticket if my old account is unlocked. I'm assuming I won't be charged monthly for the costs since my account is locked, but we will see.

Good Luck All!