Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-05-16T14:15:24+00:00

    Hello! I am an Independent Advisor, I would love to help you out!

    Have you been to this following site and tried what it outlines yet?

    https://support.microsoft.com/en-us/help/402730...

    Sorry if you have, just trying to cover all the bases.

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    50+ people found this answer helpful.
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  2. Anonymous
    2019-05-16T14:38:26+00:00

    Yes I have and it didn't work.  I had to create this alternate account to post a question here since I can't log in to my primary one.

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    30+ people found this answer helpful.
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  3. Anonymous
    2019-05-16T14:42:56+00:00

    Did you get any message that said something like your account is temporarily suspended or blocked?

    When you try to log in what step are you able to get to, and what makes you not be able to continue/do you get any error message?

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    40+ people found this answer helpful.
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  4. Anonymous
    2019-05-16T14:57:38+00:00

    This is the exact message that I get:

    Your account has been locked

    We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

    Unlocking your account

    To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

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    40+ people found this answer helpful.
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