Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-02-25T09:58:50+00:00

    Hi, we are in so many people. I'm in the situation where one year ago the locked an account and two months ago another one.

    I'm writing in this post:

    https://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/microsoft-account-locked-compliance-lock/c99f2fd3-c03f-414e-83f2-eb9eba2db4b3

    They say me that I'm a terrorist. I quote their mail:

    Our review determined that images or videos of terrorist acts or extreme violence were shared from your personal OneDrive account. Content which contains graphic violence shared through OneDrive is a violation aof Microsoft’s Code of Conduct, specifically this provision. 

     iv. Don’t publicly display or use the Services to share inappropriate content or material (involving, for example, nudity, ****, pornography, offensive language, graphic violence, or criminal activity). 

     Because of the dangerous nature of this content, our terms of use are clear and we conform to those terms, including closing accounts that have been associated with this content, regardless of how the content came to be stored on the OneDrive or the account holder’s intent.  

     Unfortunately, we cannot restore the account or provide any content.

    They are threating me as a criminal 

    This is a joke or a bad nightmare.

    In that account there are photos of my family, taken from my camera, the max violence pic are probably call of duty screenshot :)

    • how do I get back my MCP Certification?
    • how do I get back my Office 365 PAYING Account?
    • how do I get back my Emails?
    • how do I get back my Volume Licenses?
    • how do I get back my ONEDRIVE data?
    • how do I close the suspended account so I can recreate anotherone with the same name? So I cannot lost the mail address?

    I've never shared with anyone my content, it's just a backup

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  2. Anonymous
    2020-02-25T08:33:11+00:00

    how ! please help me !

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  3. Anonymous
    2020-02-25T08:30:12+00:00

    samething ha hapen to me im on day 30 without my account !

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  4. Anonymous
    2020-02-03T14:57:54+00:00

    URGENT 

    Hi Dante,

    I have had the same problem happen to me today and I am in need of urgent help to understand why and speak to someone to have it resolved. I have a 6 months daughter about to come online for a video chat.... My request number is SIR0929363 . If there's anything you can do to help I would really, really appreciate it. I have already tried the online support but they have not been able to help.

    Thanks in advance,

    Best regards,

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  5. Anonymous
    2020-01-28T09:56:28+00:00

    I am having the same problem, my account got locked for some unknown reason. The application to unlock won't accept my phone number and its now been almost 3 weeks since I raised the call with the Microsoft Customer Service team (SIR0863101) and still not even a response (except for the automated one).. Its crazy, I have an upcoming flight that i can't get the details for. I have tried 2 online chats and both utterly useless. Microsoft need to sort this out.

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