This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Today out of nowhere my Microsoft account has been locked. I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere. This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.
No access to over 250 GB in OneDrive, Skype, Email anything.
Extremely frustrated, can someone please guide me what to do?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have had the same problem happen to me and I am in need of urgent help to understand why and speak to someone to have it resolved. Can you help me???
I was the temporary visitor above. After 20 days (Monday 13 April 2020) I finally got my account unlocked by raising it with OneDrive support who escalated the issue. I heard nothing from the Compliance Lock until Wednesday 15 April when, surprise, surprise, they couldn't find a problem with the account. So, well done, OneDrive support.
I stayed with Outlook.com because Outlook works better with Exchange than IMAP/SMTP for Gmail, but I can understand JeffHarvey3's frustration - initially I started using a Gmail account that I have for other purposes.
On day 11 with free Outlook Mail locked (SIR1155638, I have 3 of these #s from 3 attempts to fix and this # is the latest) and haven't heard a thing except for the initial e-mail with the bogus 24 hour promise.
On the second day I filled out the compliancelock form again and the SIR numbers were 3000 apart so I think a lot of people are having this issue.
I've created another free Outlook mail account so I can at least access Microsoft forums but all that does is allow me to read all about others with the same problem and how it is taking a lot more than 24 hours to resolve, if it gets resolved at all.
Completely migrated to Gmail (who can go days and days without e-mail?) and notified contacts but would still like the account unlocked so I can forward any stragglers to my Gmail for a month or two before completely dumping this mess.
I'll update here if and when it gets resolved.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
Day 15 of my locked account. So much for a 24 hour response. Microsoft should update their web site to manage expectations - 'we might some time restore your account'. It certainly shouldn't promise a 24 hour response. Calling customer support doesn't help - you don't seem to be able to get through to a human who can tell you what is going on. My 'offence' was to try to use Skype Out from a different location to my usual ones, I think.