Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-22T17:25:10+00:00

    In reply to mshaker1, it is some weeks since in desperation I turned to OneDrive support as the accounts team was silent, so I can't remember exactly what I did, but you could try:

    https://support.office.com/en-gb/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.onedrive

    I had to create a another Microsoft account, of course, to do all this.

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  2. Anonymous
    2020-05-21T17:54:01+00:00

    locked out of my email outlook.com

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  3. Anonymous
    2020-05-21T17:51:40+00:00

    locked t out of my email account with outlook.com

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  4. Anonymous
    2020-05-21T17:23:40+00:00

    Hello Stephen, how can i go via one drive? What did you exactly do to resolve the problem?

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  5. Anonymous
    2020-05-21T08:14:23+00:00

    I ended up going via OneDrive support who were able to help me - they escalated the issue to get it resolved.  Later, the unlocking team came back to say they couldn't find a problem - surprise, surprise!

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