Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-07-08T12:04:02+00:00

    I already sent you a direct email.

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  2. Anonymous
    2020-07-07T18:28:26+00:00

    Hi HanifAli

    Thanks for your response!

    I tried to One drive support and they said they can't do anything as it is with account department. Can you mail me the email ID at  a l i a k bar5252  @ g m a i l . c o m?

    Also, let me know what is the step I should follow to contact One Drive Support. Might be my approach is not correct and there is different way to reach one drive support

    I need the data back anyhow as it contains so critical documents that can ruin my complete life if I don't get the data back

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  3. Anonymous
    2020-02-25T08:33:11+00:00

    how ! please help me !

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  4. Anonymous
    2020-04-11T09:36:41+00:00

    On day 11 with free Outlook Mail locked (SIR1155638, I have 3 of these #s from 3 attempts to fix and this # is the latest) and haven't heard a thing except for the initial e-mail with the bogus 24 hour promise.  

    On the second day I filled out the compliancelock form again and the SIR numbers were 3000 apart so I think a lot of people are having this issue.  

    I've created another free Outlook mail account so I can at least access Microsoft forums but all that does is allow me to read all about others with the same problem and how it is taking a lot more than 24 hours to resolve, if it gets resolved at all.  

    Completely migrated to Gmail (who can go days and days without e-mail?) and notified contacts but would still like the account unlocked so I can forward any stragglers to my Gmail for a month or two before completely dumping this mess. 

    I'll update here if and when it gets resolved.

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  5. Anonymous
    2019-05-18T11:55:23+00:00

    There's nothing you can do until you hear back from Microsoft.

    None of us here are employees of Microsoft and we have no access to your account information.

    I know that, was hoping someone who has gone thru the same scenario could advise.

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