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Today out of nowhere my Microsoft account has been locked. I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere. This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.
No access to over 250 GB in OneDrive, Skype, Email anything.
Extremely frustrated, can someone please guide me what to do?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes I have and it didn't work. I had to create this alternate account to post a question here since I can't log in to my primary one.
Today out of nowhere my Microsoft account has been locked. I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere. This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.
No access to over 250 GB in OneDrive, Skype, Email anything.
Extremely frustrated, can someone please guide me what to do?
Me too, but it happened yesterday when i updated my onedrive to "insiders preview" version. I have filled the form and 24 hours later not a single response from MS.
I am having the same problem, my account got locked for some unknown reason. The application to unlock won't accept my phone number and its now been almost 3 weeks since I raised the call with the Microsoft Customer Service team (SIR0863101) and still not even a response (except for the automated one).. Its crazy, I have an upcoming flight that i can't get the details for. I have tried 2 online chats and both utterly useless. Microsoft need to sort this out.
Hi Dante,
I have had the same problem happen to me this past Friday and I am in need of urgent help to understand why and speak to someone to have it resolved. I have a disabled son and am in the middle of organising an international house move and every day without access to my email and documents has a disproportionate and distressing impact on us. My request number is SIR0795568. If there's anything you can do to help I would really, really appreciate it. I have already tried the online support but they have not been able to help.
Thanks in advance,
Best regards,
Harry
Day 13 and still no update. Let's see how much longer this takes.
PS. I know no one here can help me with this but I will keep on posting about my experience in the hope that it may help someone going thru the same experience.