Locked Account

Anonymous
2019-05-16T14:06:51+00:00

Today out of nowhere my Microsoft account has been locked.  I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere.  This account has Office 365 for Home subscription and the least MSFT can do is acknowledge that my request has been received.   

No access to over 250 GB in OneDrive, Skype, Email anything.

Extremely frustrated,  can someone please guide me what to do?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

71 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-06-21T21:21:14+00:00

    Requests to unblock accounts have to go through a very specific process with support advocates that have special clearance in order to keep your sensitive information secure. There is no escalation path for this issue

    Are you still able to access the response email you provided on the form? Did you receive an email with a tracking number?

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments
  2. Anonymous
    2019-05-16T14:15:24+00:00

    Hello! I am an Independent Advisor, I would love to help you out!

    Have you been to this following site and tried what it outlines yet?

    https://support.microsoft.com/en-us/help/402730...

    Sorry if you have, just trying to cover all the bases.

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments
  3. Anonymous
    2019-06-26T05:35:51+00:00

    My problem has finally been fixed.  I am now able to access all services and everything back to normal.

    My suggestion to everyone going thru similar situation:  Stay strong and let them complete their process (no matter how much time it takes).  If you haven't violated any terms, you will get your account back eventually.

    Cheers!

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments
  4. Anonymous
    2019-06-22T02:44:39+00:00

    Requests to unblock accounts have to go through a very specific process with support advocates that have special clearance in order to keep your sensitive information secure. There is no escalation path for this issue

    Are you still able to access the response email you provided on the form? Did you receive an email with a tracking number?

    Yes I did get a tracking number and have it.  I have no issue with them verifying everything, however, all I expect is that somebody at least give me a time frame on how long it might take so I can plan accordingly.  With close to 300 GB of data obviously I am in a fix.  If I have some sort of a high-level timeline (30 days, 90 days or whatever) I can plan my ongoing things around it

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments
  5. Anonymous
    2019-06-22T09:20:23+00:00

    Did you get any other email from our Microsoft Account Support Team asking for additional information or was it just the initial email which has the tracking number?

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments