Locked Account

Hi HanifALi,

Could you please provide the email address to my email ID? I got a email from the support that they are working on my case. I am not sure if the update is true or not. I just want to email the Online Safety team my requirement of the data and just need few days to back up my data. Post that, they can close the account that would be fine once I back up the data.

Thanks a lot Bro for your effort!

Noone solve the issue. Welcome to the club

I was the temporary visitor above.  After 20 days (Monday 13 April 2020) I finally got my account unlocked by raising it with OneDrive support who escalated the issue.  I heard nothing from the Compliance Lock until Wednesday 15 April when, surprise, surprise, they couldn't find a problem with the account.  So, well done, OneDrive support.

I stayed with Outlook.com because Outlook works better with Exchange than IMAP/SMTP for Gmail, but I can understand JeffHarvey3's frustration - initially I started using a Gmail account that I have for other purposes.

Day 15 of my locked account. So much for a 24 hour response.  Microsoft should update their web site to manage expectations - 'we might some time restore your account'. It certainly shouldn't promise a 24 hour response. Calling customer support doesn't help - you don't seem to be able to get through to a human who can tell you what is going on.   My 'offence' was to try to use Skype Out from a different location to my usual ones, I think.

Hi, we are in so many people. I'm in the situation where one year ago the locked an account and two months ago another one.

I'm writing in this post:

https://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/microsoft-account-locked-compliance-lock/c99f2fd3-c03f-414e-83f2-eb9eba2db4b3

They say me that I'm a terrorist. I quote their mail:

Our review determined that images or videos of terrorist acts or extreme violence were shared from your personal OneDrive account. Content which contains graphic violence shared through OneDrive is a violation aof Microsoft’s Code of Conduct, specifically this provision. 

 iv. Don’t publicly display or use the Services to share inappropriate content or material (involving, for example, nudity, ****, pornography, offensive language, graphic violence, or criminal activity). 

 Because of the dangerous nature of this content, our terms of use are clear and we conform to those terms, including closing accounts that have been associated with this content, regardless of how the content came to be stored on the OneDrive or the account holder’s intent.  

 Unfortunately, we cannot restore the account or provide any content.

They are threating me as a criminal 

This is a joke or a bad nightmare.

In that account there are photos of my family, taken from my camera, the max violence pic are probably call of duty screenshot :)

• how do I get back my MCP Certification?
• how do I get back my Office 365 PAYING Account?
• how do I get back my Emails?
• how do I get back my Volume Licenses?
• how do I get back my ONEDRIVE data?
• how do I close the suspended account so I can recreate anotherone with the same name? So I cannot lost the mail address?

I've never shared with anyone my content, it's just a backup