Outlook 2016 - Save Multiple Attachments not saving to Network Drives

Anonymous
2017-12-19T21:20:43+00:00

I recently updated a user from Office 2010 to Office 2016 through Office 365, soon after the update, the user informed me that they were no longer able to use the "Save Multiple Attachments" feature in Outlook to save multiple attachments to a Network location.

This method can save files to a Local drive without an issue, but will not save to a Mapped Network folder. I have tested this on two other computers, both in a different environment, with the same results.

Files can be saved individually, even through the Save Multiple Attachments dialogue, it is only when attempting to save 2 or more files simultaneously. I'm hoping someone knows of a solution to this issue as this user can receive upwards of 10+ attachments in a single email for a project that they need to make available to a project folder.

They did not have this issue prior to the upgrade. Any thoughts or recommendations would be appreciated.

***Moved from: Office / Outlook / Microsoft Office Programming / Office 2016***

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Anonymous
2018-02-14T07:48:49+00:00

Hi Angela,

No, right now the issue is still being investigated and there are two workarounds described in the following article, you can keep monitoring it to get the latest update about it.

  1. Save the documents to your own computer, and then copy them to the shared network drive.
  2. Save the documents one at a time to the shared network drive.

https://support.office.com/en-us/article/unable-to-save-all-attachments-to-a-shared-network-drive-4e9d1fd2-3a4b-4a22-acd0-2ff1217edd8c?ui=en-US&rs=en-US&ad=US

Regards,

Leo

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Anonymous
2018-01-12T03:20:13+00:00

Hi All,

I totally understand the inconvenience this thing may cause you. Our related team are currently working on this issue. As workarounds, you can save the attachments one by one or revert to an earlier version. Your time and understanding will be highly appreciated.

Best Regards,

Iry

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  1. Anonymous
    2018-01-29T14:51:09+00:00

    Check this BS out from Microsoft Support.   They don't want to keep my ticket open because it's against policy.   Funny the problem is not solved.   This is a classic example of if they keep the ticket open it hurts there service level stats.

    Hello Steve,

    Thank you for the email,

    As per the policy, we can’t keep the case open when there is no active troubleshooting been done. But we can do one more thing here, we will send you reoccurring meeting for next few weeks to share you an update on the further progress.

    So we will go ahead and temporarily archive this request for now. please feel free to reach us if you have further queries. thank you

    Regards

    Prashantha

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  2. Anonymous
    2018-01-27T00:29:29+00:00

    Yes, it is Outlook 2016 latest Build issue. I reverted back to Build 1710, everything started working fine.

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  3. Anonymous
    2018-01-25T06:23:57+00:00

    I have the same problem.

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