My Outlook account got hacked. E-mails leaked by IMAP automatic sync. How this happened?

Anonymous
2017-12-27T07:24:23+00:00

My Outlook account got hacked. Have been using this e-mail  account from the early days of Hotmail. E-mails leaked by IMAP automatic sync despite using different password than on other sites and having two factor authentication activated.

Got warning SMS from Microsoft and when checking recent activity, i saw multiple "Successful Syncs" listed from countries like China, Thailand, Russia, Poland, Brazil, Ukraine, Philippines, Kazakhstan and Iran. These syncs took place in two different times in four hour intervals. How could this be possible? Why Microsoft detected that something fishy is going on but allowed sync to be completed anyway? Doesn't IMAP sync have some kind of location based checks in place like when logging in into other MS sites and services?

Since then, I have changed the password of my account, unlinked Skype from my Microsoft account, deleted any active app passwords.

I see again some IMAP syncs in my activity tab and they are now marked as "Unsuccessful". Small consolation knowing that your whole e-mail history is already leaked into some Chinese servers :(

How this all could have happened? Is there a security hole in Microsoft's IMAP sync implementation?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2019-10-19T13:55:26+00:00

Dear Tech community,

as far as we know now, there was an UX issue on the MSA recent activity page, where a subset of unsuccessful IMAP syncs are erroneously shown as successful. This bug should be fixed in a couple of days and we hope that no one was ever compromised.

Cheers

Volker

P.S.: IP addresses are translating to countries like Bangladesh, Brasil, China etc. A hacker can  simply fake their source IP, therefore it is difficult to say, where the hack attacks are coming from. Please just keep using security best practices for your hotmail/outlook accounts with difficult passwords to be changed as often as possible and leverage multi factor authentication.

https://www.microsoft.com/en-us/microsoft-365/blog/2018/11/20/sign-in-to-your-microsoft-account-without-a-password-using-windows-hello-or-a-security-key/

All other email providers have the same challenge to help their customers to secure their username/password authentications.

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  1. Anonymous
    2018-09-18T03:49:17+00:00

    And another PayPal scam email just today!  This time my name is on it.   It's like these posts are being read and it just so funny to send me another one.   This is why I think my email was downloaded.  At least 2-3 of these per week.    I just forward these to ******@paypal.com.

    Click here to view this message in your browser.
    <br> --- --- <br><br><br><br><br><br><br><br><br> <br> --- <br> --- <br><br><br><br><br> Dear Richard Burbage:  <br><br> <br><br>We're sending you a copy of our Annual Error Resolution Notice to provide helpful information if you have a billing error or unauthorized transaction on your PayPal account.<br> Just remember that you can check out our Error Resolution Notice anytime by going to the section of our User<br> Agreement "Liability for Unauthorized Transactions and Other Errors". <br><br> <br><br>As always, if you need help or have any questions, visit our Help<br> Center. You can also find the link on any page of our website. <br><br> <br><br>Thank you for being a PayPal customer.  <br><br> <br><br>Sincerely,  <br><br>PayPal <br> --- <br> Annual Error Resolution Notice <br> In case of errors or questions about your electronic transfers, please call us at 888-221-1161 or write us at PayPal,<br> Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later<br> than 60 days after we sent the FIRST statement on which the problem or error appeared.<br><ol><br><li>Tell us your name and account number (if any).</li><li>Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.</li><li>Tell us the dollar amount of the suspected error.</li></ol><br>If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.  <br><br> <br><br>We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will<br> credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not<br> receive it within 10 business days, we may not credit your account.  <br><br> <br><br>For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is<br> in error.  <br><br> <br><br>We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
    Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center<br> by clicking "Help" located on any PayPal page<br> or email. <br> --- --- <br> PayPal,<br> Inc. is Licensed as a Money Transmitter by the New York State Department of Financial Services. PayPal,<br> Inc., NMLS #910457, License #FT3345, Massachusetts Foreign Transmittal License. PayPal,<br> Inc., Transmit Money By Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania. PayPal,<br> Inc. Rhode Island Licensed Money Transferor. PAYPAL,<br> INC., NMLS #910457, LICENSE #34967, IS LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. <br> Copyright © 2018 PayPal,<br> Inc. All rights reserved. PayPal is<br> located at 2211 N. First St., San Jose, CA 95131. <br><br><br> <br><br> <br><br>NA07122

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  2. Anonymous
    2018-09-17T22:37:35+00:00

    This will sound like typical MS fake-out but:...

    As a result of this thread I've exchanged a few emails with the outlook back office support team, they think, and are trying to prove, that the automated IMAP Sync which are appearing in the log as 'Successful' is a fault in the reporting page which changes the status to Successful after account details have been changed (I'm going to test this at next password change) , they've checked all the ones I supplied and assured me that non of them actually led to information leaving my account. They haven't yet said why the notifications come when they do but the timing would indicate that they are not connected to the IMAP sync. It's still not satisfactory but I am a little reassured that data has not actually been compromised.

    I never got that indication from any support.   I was calling in and using the web support frantically.   One support rep actually told me to just to relax and not worry about it?  I was boiling upset.   So your saying that even though there were entries showing successful it didn't actually transfer?  I've had this MSN account for decades and I don't want to change it.     The entries below show unsuccessful  but before the entries were successful.   If anyone could explain further what these entries mean, that would be super helpful.  I mean what do you do with these entries.   It's happening nonstop.

    Protocol: IMAP

    IP: 121.128.142.188

    Account alias: 

    ******@msn.com

    Time: 11 hours ago

    Approximate location: Korea

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: IMAP

    IP: 14.207.1.74

    Account alias: 

    ******@msn.com

    Time: Yesterday 1:07 PM

    Approximate location: Thailand

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: IMAP

    IP: 88.83.244.19

    Account alias: 

    ******@msn.com

    Time: 8/30/2018 8:33 AM

    Approximate location: Czechia

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: IMAP

    IP: 170.82.79.1

    Account alias: 

    ******@msn.com

    Time: 8/28/2018 6:13 AM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: SMTP

    IP: 170.246.237.170

    Account alias: 

    ******@msn.com

    Time: 8/22/2018 3:47 AM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: SMTP

    IP: 200.189.15.67

    Account alias: 

    ******@msn.com

    Time: 8/22/2018 3:47 AM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: IMAP

    IP: 201.208.123.33

    Account alias: 

    ******@msn.com

    Time: 8/22/2018 1:03 AM

    Approximate location: Venezuela

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: SMTP

    IP: 177.130.136.197

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 11:22 PM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: SMTP

    IP: 186.216.70.140

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 11:22 PM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: IMAP

    IP: 200.84.122.157

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 7:45 PM

    Approximate location: Venezuela

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: IMAP

    IP: 83.252.237.184

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 7:01 PM

    Approximate location: Sweden

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: SMTP

    IP: 177.67.164.5

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 6:40 PM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: IMAP

    IP: 114.16.77.160

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 6:23 PM

    Approximate location: Japan

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: SMTP

    IP: 200.23.231.179

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 1:02 PM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

    Secure your account

    Protocol: SMTP

    IP: 168.0.225.24

    Account alias: 

    ******@msn.com

    Time: 8/21/2018 1:02 PM

    Approximate location: Brazil

    Type: Unsuccessful sync

    Look unfamiliar?

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  3. Anonymous
    2018-09-17T22:02:57+00:00

    This will sound like typical MS fake-out but:...

    As a result of this thread I've exchanged a few emails with the outlook back office support team, they think, and are trying to prove, that the automated IMAP Sync which are appearing in the log as 'Successful' is a fault in the reporting page which changes the status to Successful after account details have been changed (I'm going to test this at next password change) , they've checked all the ones I supplied and assured me that non of them actually led to information leaving my account. They haven't yet said why the notifications come when they do but the timing would indicate that they are not connected to the IMAP sync. It's still not satisfactory but I am a little reassured that data has not actually been compromised.

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  4. Anonymous
    2018-09-17T21:01:29+00:00

    I'd like to contribute to this thread that I recently encountered the same issue.

    I was notified this past weekend of a log-in from a neighboring state, and when I saw similar "Successful Syncs" starting from the end of August, I locked down the account.

    The previous password for my account was as strong alphanumeric password unique to the account and less than 2 years old.

    The account alias was an @hotmail.com account that I've had since the late 90's. There are only four devices I ever access it from. 2 mobile devices, a work pc, and a personal PC. All those devices have relatively strong security, do not install software from untrusted sources, and use browsers with current security updates. I believe the last time I used the account for e-mail was around 2001 when the Hotmail e-mail access was shut down due to "inactivity".

    Also of note was the fact that until a month ago I had never logged into Outlook.com to use the e-mail functionality of my MS account. I don't know if that factors into it, but I do find it noteworthy. Thankfully because of this I had (hopefully) nothing of note that could have been sync'd, although I do not know what there were able to access with the few minutes from a browser-based log-in. There were some XBox Live e-mails, spam, and apparently a Uber account someone had mistakenly signed up for using my e-mail (Uber e-mails were all in Spanish and addressed to someone else's name).

    I don't know how long the sync's have been going on for since apparently we only get 28 days of history, but there doesn't appear to be any browser based log-in attempts outside of the one that triggered the alert e-mail. I don't see any failed log-in attempts in my history for that matter. Since I do not use my account for e-mail nothing should be attempting to sync via IMAP. What's also odd is that the sync attempts were typically 2-5 days apart. The earliest entry shows a successful pop3 sync which I find odd since according to the Outlook.com settings POP3 is disabled.

    None of my other accounts with other services have had any suspicious activity.

    I've since change the password, enabled 2fa, and switched the alias as well as disabled logging in for the previous alias.

    While I understand MS wants us to use their services, I don't understand why we don't have an option to opt out here. It seems the IMAP sync attempts are a common theme in the thread and other posts here and I feel we should at the very least have the option to disable IMAP access to our accounts. It feels like we are having a possible security hole vector forced on us.

    Did you ever contact support or try and get an answer.   I did.   Nothing happened. No help, no reason why 2 step didn't work.   This is where the gov't needs to step in and investigate.   I had no warnings for over a month that my account was synced all around the world.  Finally I got an auto prompt from something saying that my account was most likely compromised.  So I looked at security and there they were.    Multiple synced all over the world.  I guess this is why they only keep 28 days worth.   The support claimed that I installed software from other sites with similar or exact login and passwd.  Maybe that happened.  I can't say for sure.   

    So I was trying everything to stop it.  Resetting router, changing passwords all.  Now,  it's a login mess because I walk around with pages of complex login/passwords.   The big problem is my account says that I live in the US.   I have 2 step verification always turned on from day 1 it was offered.  No warnings. 

    This 2 step security has helped with gmail.   I would get random verification texts with codes from gmail.   This told me that my logins were  compromised and I quickly changed them.  Then it stopped.   But with microsoft, never a message no warning at all.   Multiple synced around the world for weeks.   Luckily my tons of emails has nothing important.   But I am getting non stop scam emails with paypal.   I guess that being targeted.  But here I am still using MSN.

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