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Hi. I own an Android smartphone and have setup access to my Outlook email via the 'Exchange and Office 365' settings in the Gmail app as I prefer to keep my accounts on one app for convenience (also have the Exchange Services app installed). Unfortunately, this functionality seems to have broken around about the time that Google pushed out their most recent app update. I've tried setting up using the servers 'm.outlook.com', 'm.hotmail.com' and 'eas.outlook.com', all of which 'work' in that the initial setup completes but email and calendar sync never actually happens and I get a flag from Google saying to contact IT Admin instead. Has anyone else who accesses their Outlook via Gmail had this problem? Any suggestions would be greatly appreciated!
Configuring preferences and options in Outlook.com
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I was unable to install the older version over the newer one. This is ridiculous now as this is now weeks old! Something tells me that this is the way it's going to be going forward.
While downgrading did here you could - of course - try uninstalling first (it will not really uninstall, but fall back to the version that came with the OS).
There may not be a single fix that works for everyone, but what I posted earlier worked for me, and has continued to work for the past 10 days.
I'm using a Moto G6 play with android 9, and the usual Gmail app that comes with it to connect to a hotmail account for email, contacts & calendar data.
My fix was basically this: uninstalled the Gmail app (updates), deleted my hotmail account from the phone and then reconnected it as explained in my earlier post. After giving the OK for permissions required everything worked again; email, contacts & calendar.
But I did not realize I still had auto-updates turned on for all apps, the Gmail app soon updated itself again back to the newest version which I thought caused the problem. But it still continued to work anyway!!!
So the common denominator I see reading through all these posts seems to be app permissions, which get reset when trying various app version updates or fixes.
FYI - the November 5 Gmail app update that seemed to break things for me was (from my notes)
version: 2019.10.20.278647676.release
after "Uninstall updates" (under the 3-dot menu in App info), it reverted to
version: 9.2.3.235065705.release
and within an hour, it auto-updated back to the newer version (above) which continues to work just fine.
I did finally find out how to turn off app auto-updates: it's a menu setting in the Google Play store app.
Anyone tried the November 15th Gmail update to see if it is fixed?
I actually think Microsoft is going to have to make a change on their end...but maybe google will back off the changes if enough people complain.
Hi Everyone, I did try to install the older GMAIL.
-install to the newer version didn't work at all.
The strange thing is, it does only with my company account (I got the same update account and the error message a week ago, after that I had to remove the account ) and I'm not able to add it again. It works with the Outlook app, but not in Gmail. Moreover, I'm still using a few O365 Exchange accounts with Gmail without any issues.
If you had any other ideas, please share it with me as I would like to use all accounts with the Gmail app somehow.