Exchange Account Setup in Gmail Broken

Anonymous
2019-11-09T23:03:00+00:00

Hi. I own an Android smartphone and have setup access to my Outlook email via the 'Exchange and Office 365' settings in the Gmail app as I prefer to keep my accounts on one app for convenience (also have the Exchange Services app installed). Unfortunately, this functionality seems to have broken around about the time that Google pushed out their most recent app update. I've tried setting up using the servers 'm.outlook.com', 'm.hotmail.com' and 'eas.outlook.com', all of which 'work' in that the initial setup completes but email and calendar sync never actually happens and I get a flag from Google saying to contact IT Admin instead. Has anyone else who accesses their Outlook via Gmail had this problem? Any suggestions would be greatly appreciated!

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2019-11-11T11:54:30+00:00

    FYI There is this and this open in Google's support site related to this issue. Most likely Google broke it with their Nov. 5 update to their Gmail app.

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  3. Anonymous
    2019-11-11T12:53:04+00:00

    I have had this problem too after last weekend's gmail app update for android.  November 9th 2019.

    Here is a way to "fix" it.

    Got to the properties of your Gmail account management and select your Exchange account with this problem.

    Here you will get another question to update your security settings. When you try that it will give a list of rights this account will get (including wiping your phone!!) which is needed to get it work. This is required even if the Exchange environment with it's policies itself does not require this!!

    So up to you of you accept this or not.

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  4. Anonymous
    2019-11-11T13:59:42+00:00

    The remote-wipe ability is nothing new with Exchange. No need for double-exclamations. 😊 Did you actually get the sync working, though?

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  5. Anonymous
    2019-11-11T14:48:49+00:00

    Yes, for me it started to work again right after I accepted this.

    This Exchange is not configured with this security policy but the Gmail app asks me to accept this anyway?

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