Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
Hi Keith,
It seems to set up ok but fails to sync anything?
Do you have 2-factor authentication enabled on your account?
Exchange Account Setup in Gmail Broken
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Anonymous
Hi. I own an Android smartphone and have setup access to my Outlook email via the 'Exchange and Office 365' settings in the Gmail app as I prefer to keep my accounts on one app for convenience (also have the Exchange Services app installed). Unfortunately, this functionality seems to have broken around about the time that Google pushed out their most recent app update. I've tried setting up using the servers 'm.outlook.com', 'm.hotmail.com' and 'eas.outlook.com', all of which 'work' in that the initial setup completes but email and calendar sync never actually happens and I get a flag from Google saying to contact IT Admin instead. Has anyone else who accesses their Outlook via Gmail had this problem? Any suggestions would be greatly appreciated!
Outlook | Web | Outlook.com | Settings
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Anonymous
2019-11-09T23:17:58+00:00 -
Anonymous
2019-11-09T23:40:15+00:00 Hi Keith,
It seems to set up ok but fails to sync anything?
Do you have 2-factor authentication enabled on your account?
Hi Diane,
Yes, 2FA is setup but I'm using an app password. Account setup via Exchange sets up without complaint but when I go to my email after setup, it doesn't sync (nor the calendar) and I get the attached dialogue instead. The only factor which has changed is the app version but even a roll back via sideload doesn't seem to fix the issue.
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Anonymous
2019-11-10T02:54:20+00:00 It appears to be a new issue with the mail app, affecting all users.
Try using your actual password. Does the mail app ask for the second factor?
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Anonymous
2019-11-10T08:46:41+00:00 I don't have 2-factor security enabled on my account, it's an old free hotmail address that I usually read via web browser at outlook.live.com. I used my actual hotmail password for the Android mail app, same as before.
On my Android 9 phone (a Moto G6) I've been using the pre-installed Gmail app to read email, contacts & calendar. It worked fine until this morning, when I got the same warning to update my Exchange account, followed by the error message screenshot posted above. Maybe an overnight app update broke something.
Removing my account (and re-adding it back) just removed all my contact phone #'s and blanked my phone calendar. Trying to add my hotmail account back as a Pop3 or Imap semi-works but only for email --the contacts & calendar won't sync.
If adding my hotmail account as an Exchange account, it complains "go back & choose Outlook, Hotmail & Live", but doing that is the same as the Pop3/Imap setup (no contacts or calendar). If I ignore & setup as Exchange, it says it OK'd the account setup, but nothing works, sync fails for email, contacts & calendar.
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Anonymous
2019-11-10T14:06:09+00:00 Think I have a similar problem - Microsoft support know nothing about it...
Using Outlook with old Hotmail account for email, calendar & contacts, with no problems unt yesterday (at keast thats when I noticed a problem with the calendar, the contacts I noticed today). I havent been asked to reverify my account, thlgub, and haven't noticed any problems with email - yet!
Does anyone have any idea when or if this will be resloved, or is it Google trying to make us all switch to Gmail/Google calendar?