Microsoft Outlook for Android Issues ("Please sign in to .... again")

Anonymous
2019-08-17T08:18:13+00:00

Split from this thread.

I've been having the same problem. I've been using the support feature in the app haven't been any help yet. I'm the admin of my org and none of the settings have changed for my login. Previously when used this app and added an account it would ask me if I wanted to stay logged in. I've deleted everything, cleared cache and app data, uninstalled everything, and I've never seen that option again when I add my account again. When ever I login I see a bunch of screens pop-up and they disappear and I have no idea what it's doing.

Outlook | Outlook for mobile | Outlook for Android | For home

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Anonymous
2019-08-28T17:17:18+00:00

Yes, I registered my phone in the Microsoft Authenticator app for android and that has seemed to fix it.

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  1. Anonymous
    2019-09-06T17:26:03+00:00

    same.  maybe canada vs us?

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  2. Anonymous
    2019-09-06T17:32:29+00:00

    I can't check from my phone since I'm on the Beta, but when I open Google Play Store in an incognito tab it's showing an update from Sept 5th. 

    So it might take a little while to roll out to you through the official channel unless you want to grab the APK from a third party.

    On the whole though once this new version rolls out for everyone I think the issue will be remediated.

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  3. Anonymous
    2019-09-06T17:43:54+00:00

    This is making an assumption authenticator is even on the device.... this is happening in our tenant and we don’t deploy authenticator or require MFA.  Issue is deeper here.

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  4. Anonymous
    2019-09-06T17:45:06+00:00

    whats the difference betwee serviceshub and regular microsoft service? I am not getting anywhere with microsoft service.  generally i try to be nice when i open cases, but ive lost my patience on this one

    Serviceshub requires an enterprise support agreement.

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