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I've been having the same problem. I've been using the support feature in the app haven't been any help yet. I'm the admin of my org and none of the settings have changed for my login. Previously when used this app and added an account it would ask me if I wanted to stay logged in. I've deleted everything, cleared cache and app data, uninstalled everything, and I've never seen that option again when I add my account again. When ever I login I see a bunch of screens pop-up and they disappear and I have no idea what it's doing.
Using Outlook for Android for personal email and calendar management
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Yes, I registered my phone in the Microsoft Authenticator app for android and that has seemed to fix it.
Hi vader80,
Greeting, glad to reply, according to your description, you are the office 365 account. If so, regarding to set up Outlook for Android, it requires the Intune Company Portal app. and you can install it from the Google Play Store. Here is the article for your reference: Set up email in the Outlook for Android app
If the issue still exists, I know you had already contact the support, still strongly recommend that keep continue contacting the dedicated support team by Get in-app help for Outlook for iOS and Android which is dedicated to handling Outlook for Android related issues, you'll receive a notification once the support team get back to you, you can easily communicate with them there.
To solve your problem immediately, please keep continue contacting the support insistently. Thank for your understanding and time!
Best regards,
BS II
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I installed intune but couldn't sign in because we don't have a license. I uninstalled it. However, I haven't had a problem since I installed intune. So it sounds like Outlook for Android is having issues downloading and applying the app settings for O365.
My outlook also says I'm in a beta version. I don't remember signing up for that or know how to get the production version.
Hi vader80,
Thank you for post back immediately. I want to confirm that now whether you use the outlook for Android after install Intune or not.
If you still can’t use the outlook for Android, you can try to sign in this account in another Android mobile.
If it still can’t sign in, for further better solving the problem and more concern points, you can continue to contact the support by Settings > Help & Feedback > Contact Support. Because they are dedicated to handling Outlook for Android related issues.
Greatly appreciated for your understanding and cooperation!
Best regards,
BS II