Microsoft Outlook for Android Issues ("Please sign in to .... again")

Anonymous
2019-08-17T08:18:13+00:00

Split from this thread.

I've been having the same problem. I've been using the support feature in the app haven't been any help yet. I'm the admin of my org and none of the settings have changed for my login. Previously when used this app and added an account it would ask me if I wanted to stay logged in. I've deleted everything, cleared cache and app data, uninstalled everything, and I've never seen that option again when I add my account again. When ever I login I see a bunch of screens pop-up and they disappear and I have no idea what it's doing.

Outlook | Outlook for mobile | Outlook for Android | For home

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Anonymous
2019-08-28T17:17:18+00:00

Yes, I registered my phone in the Microsoft Authenticator app for android and that has seemed to fix it.

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  1. Anonymous
    2019-09-06T17:26:03+00:00

    same.  maybe canada vs us?

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  2. Anonymous
    2019-09-06T17:24:57+00:00

    I just went to Google Play Store and it still shows me a version that was released on Aug 8, 2019.  Version is 6.5.22 ???

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  3. Anonymous
    2019-09-06T17:07:00+00:00

    I don't think entering the Beta program is a useful solution for everyone, but it is a good test case to confirm whether or not the Authenticator caused (or solved) your issue.

    Regardless, a fixed version, 6.6.3, appears to be publicly available as of yesterday on the Google Play Store. It's available, non-Beta, through the Play Store now or through other channels like APK Mirror if you want it and the Play Store isn't offering it to you yet. I recommend anyone who is still having problems ensure they're running a 6.6.1+ release of Authenticator.

    I can't testify to multiple tenancy problems but I can confirm that this solved the repeated sign in prompts across applications for a single enterprise tenancy.

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  4. Anonymous
    2019-09-06T16:53:02+00:00

    whats the difference betwee serviceshub and regular microsoft service? I am not getting anywhere with microsoft service.  generally i try to be nice when i open cases, but ive lost my patience on this one

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