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I've been having the same problem. I've been using the support feature in the app haven't been any help yet. I'm the admin of my org and none of the settings have changed for my login. Previously when used this app and added an account it would ask me if I wanted to stay logged in. I've deleted everything, cleared cache and app data, uninstalled everything, and I've never seen that option again when I add my account again. When ever I login I see a bunch of screens pop-up and they disappear and I have no idea what it's doing.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, I registered my phone in the Microsoft Authenticator app for android and that has seemed to fix it.
I did the same yesterday morning and haven't had a single sign in issue yet. Sounds like there is some needed documentation or configuration development needed to be done between the Authenticator app and O365 accounts.
Hey Mike,
I removed authenticator on my device and use SMS for now and that seems to do the trick.
For another user, i had them do a "Device Registration" through the authenticator app and that appears to have been a good enough work around for them as well
I am experiencing this as well. This happens on Teams and Outlook on my Android device.
Constant prompts to login to Teams & Outlook. Basically made any mobile app usage impossible.
Opened a ticket with Outlook via the app but based on everyone elses feedback I do not have much hope
While i respect that you work on the windows side and you dont have enough resources, using the other support method has proven to be useless. Many of us have been trying to get support for this issue for the past 2 weeks and aren't making progress. There has to be a way to escalate this issue. With the amount of outages 365 has had in the past few months, this doesn't resonate well that we cant even get support for a product we pay a substantial amount for, and have to deal with red tape on trying to open a case.
So far i have opened 2 cases through my portal, one with outlook via the app, one with teams via the app, one with onedrive via the app, and 2 over the phone and nobody is willing to investigate even further