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Split from this thread.
I've been having the same problem. I've been using the support feature in the app haven't been any help yet. I'm the admin of my org and none of the settings have changed for my login. Previously when used this app and added an account it would ask me if I wanted to stay logged in. I've deleted everything, cleared cache and app data, uninstalled everything, and I've never seen that option again when I add my account again. When ever I login I see a bunch of screens pop-up and they disappear and I have no idea what it's doing.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, I registered my phone in the Microsoft Authenticator app for android and that has seemed to fix it.
Hello vader80 and all,
I am writing this thread by now. We found many users have this same problem. I found that some users in this thread mentioned that this problem also occurred in other Office applications. I did a lot of search but failed to find there are any known issue about Outlook for Android. Since we are Outlook for Windows support and mainly focus on Outlook for PC problems, please forgive us having limited knowledge about Outlook for mobile. However, I will try my best to help you and hope we can find the root cause.
May I confirm whether all users are using the Office 365 account (the suffix is onmicrosoft.com or yourdomain.com)? I tested in Outlook for Android version 3.0.131(339) with my Office 365 account but didn’t have this problem. Given this situation, I suggest you double check whether this problem occurs on Outlook for PC or on the web. You can also try to sign into Outlook for Web via Android phone’s browser to check the outcome.
Meanwhile, I will send @vader80 a test account via Private Message, please test it on your Android phone and feel free to share updates with us.
Your cooperation is much appreciated.
Best Regards,
Sylvie
I am having the same issue...
All the time outlook send android notifications asking to sign in and when I click at it it just refreshes and start loading my e-mails again...
I already changed to another phone to test and the issue persists. That started august 19
Same.
I am having the same issue...
All the time outlook send android notifications asking to sign in and when I click at it it just refreshes and start loading my e-mails again...
I already changed to another phone to test and the issue persists. That started august 19
Still having the same issues. I just went through my power settings and I removed outlook and teams from the battery optimization in Android. I know I've done this before but seems like it switches back on its own after awhile.
Been having the same issue with sso okta. Outlook and teams asking for sign in. Both apps are excluded from battery optimisation. Absolutely doing my nut since whilst signed out I'm not getting chats or emails coming through.
This needs to be fixed ASAP.