Bob, I appreciate all your notes and tips that you have given to help with this problem.
I am using an iCloud account and putting in the full email address. I have followed the above instructions.
I have gotten the 2nd authentication of password and used it.
Lastly, I have uninstalled my iCloud account and reinstalled, and was later suggested. I still get the error.
"We couldn't log on to the incoming (IMAP) server. Please check your email address and password & try again."
I am following these instructions:
- Enter your Name and your iCloud email address;
- In the Account Type, choose IMAP;
- In the Incoming mail server, input: imap.mail.me.com;
- In the Outgoing mail server, input: smtp.mail.me.com;
- In the Logon Information, input your iCloud username and password. You do not need to put the suffix,
@icloud.com on your username. However, if there is an error encountered, try to put your full email address and see if it fixes the problem;
- Put a check mark on Remember password and Require logon using Secure Password Authentication (SPA);
- Click on More Settings;
- On the General tab, input the name of your account. You can choose any name that you want as this tab does not affect the connection in any way;
- On the Outgoing Server tab, put a check mark on My outgoing server (SMTP) requires authentication;
- Still on the Outgoing Server tab, click on the tick mark for Use same settings as my incoming mail server;
- On the Advanced tab, enter 993 on Incoming server (IMAP) then choose an SSLconnection from the drop-down box;
- Still on the Advanced tab, enter 587 on Outgoing server (SMTP) then choose Autoconnection from the drop-down box. Leave every other options as they are;
If you have any further suggestions, I certainly appreciate it. I am using Outlook 2019.
Karen