Cannot print from outlook 2016.

Anonymous
2018-06-29T16:33:21+00:00

Hello,

I have been with the support team multiple times and we still cannot figure out why I cannot print from my Outlook App.

We have tried resetting the print spooler, updating Outlook, updated any and all drivers on my computer, temp files seem to be fine with full permissions on my account. I am kind of at my wits end with this, the only way i can print is by emailing the documents to my printer, and that is such a waste of paper because i really only need to print to PDF most of the time, but it will not function.

My printer works with every other application, and it will print from outlook when open in a web browser.

I have noticed that my outlook is a 32-bit version running on 64-bit windows, and while i have read that is should function and have no issues in this configuration I am curious if the smaller memory available in the 32-bit version could be causing my issues?

grasping at straws here but I don't know what else we can do.

Please hellp!!!!

---PII has been removed by moderator---

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-06-29T19:07:00+00:00

    yes it does show my printer, and it will print intermittently.

    Meaning it will print some of my emails, but it seems like the ones i need to print wont. I cant seem to find any pattern as to why it will not print some but will others. 

    Attached is the error message it gives me when it wont print, however my printer is on/ready and it will print everything else I try to print. Just not from outlook. 

    I really appreciate your help!

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  2. Anonymous
    2018-07-14T00:51:11+00:00

    By the way - I found this thread since my hubby was having exactly the same problem.  Following the clue about the font, we determined it happens only when his signature block, which had an obscure font in it, was present.  I was able to test by changing the font from Venera (a third party font) to a Windows font (Tahoma, in my case), and it printed his emails (we tested 3) just fine.  Prior to searching the web, we had already installed all updates for Windows and Office 365 Pro Plus, and even completely uninstalled Office and reinstalled. 

    I can share sample files if they will help.  We finally removed the third party font from his computer, so even his older emails just convert to a different font and things print (if a bit differently).  By the way - this is just standard Windows 10 and Office 365 with normal updates, and he is pretty sure it started happening recently, but we don't know for sure since he worked from home a lot.

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  3. Anonymous
    2018-07-11T20:36:09+00:00

    Oh my Goodness.

    I forwarded a saved email to myself that would not print, but before sending i made sure it was all the same font (which is was not) and lo and behold it prints.... not sure if its just because there were two different fonts in the same message or an unsupported font but that seems to fix the issue. sort of. still a work around but i'm so happy to have made some form of progress haha

    let me see if i have that update and if so ill remove it and respond back with new results.

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  4. Anonymous
    2018-07-09T20:25:15+00:00

    You might have tried this already but try starting Outlook as an Administrator (right click the Outlook Start icon, click More, Run as Administrator).  If it helps printing under Administrator context this might help confirm its permissions on that folder.

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  5. Anonymous
    2018-07-02T17:14:47+00:00

    Huni,

    I have tried those utilities and they claim there is no issue, however that certainly cant be right....

    i have " Microsoft Outlook 2016 MSO (16.0.10228.20080) 32-bit"

    Product ID: 00265-80210-67879-AA400

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