Outlook 2016 crashes

Anonymous
2017-06-20T22:00:10+00:00

I have been using Outlook 2016 in Office 365 for a long time and Outlook starting crashing June 19 2017. This may be related to an upgrade of Windows 10 or Office. I have two accounts setup in Outlook, one is a Microsoft Exchange and the other one is IMAP. I have a rule to move messages from the Exchange account to the IMAP account. This has worked perfectly until yesterday. When I start Outlook, it crashes as soon as it starts updating the Inbox. The Event Viewer in Windows gives the following:

Log Name:      Application

Source:        Application Error

Date:          6/20/2017 11:39:17 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      VictorLabPC

Description:

Faulting application name: OUTLOOK.EXE, version: 16.0.8201.2102, time stamp: 0x593c2368

Faulting module name: OUTLMIME.DLL, version: 16.0.8201.2025, time stamp: 0x5918d91d

Exception code: 0xc0000005

Fault offset: 0x000000000004e91c

Faulting process id: 0x3190

Faulting application start time: 0x01d2e9db5c8c531a

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL

Report Id: 9e10405d-55ce-11e7-828f-eebe6cc8001c

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-20T15:39:17.157858900Z" />

    <EventRecordID>31734</EventRecordID>

    <Channel>Application</Channel>

    <Computer>VictorLabPC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>16.0.8201.2102</Data>

    <Data>593c2368</Data>

    <Data>OUTLMIME.DLL</Data>

    <Data>16.0.8201.2025</Data>

    <Data>5918d91d</Data>

    <Data>c0000005</Data>

    <Data>000000000004e91c</Data>

    <Data>3190</Data>

    <Data>01d2e9db5c8c531a</Data>

    <Data>C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>

    <Data>C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL</Data>

    <Data>9e10405d-55ce-11e7-828f-eebe6cc8001c</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

The problem stops if I delete the OUTLMMIME.DLL file, but then I cannot transfer email between the accounts. If anyone has a solution, I would really appreciate it. Thanks,

Victor

Outlook | Windows | Classic Outlook for Windows | For home

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Answer accepted by question author
Anonymous
2017-06-28T15:50:59+00:00

The issue with the crash moving email to an IMAP account was caused by a change in the service.  A new property was introduced that Outlook was not handling well.  The Outlook Team has developed a fix for it and it will first release to Current Channel ETA 6/29-6/30 currently scheduled as build 16.0.8229.2073.  Fixes for all other versions including MSI are in process but not yet scheduled.  

In addition to releasing fixes the Outlook Team has requested the property that caused it in the service be disabled until we can get fixes out.  My understanding is that should happen this morning 6/28.  After this is turned off you should not see the issue anymore with new email but it will probably happen with email already stamped with the property.

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Anonymous
2017-07-13T13:02:36+00:00

The fixed build is going to start rolling out today 7/13.  It is not showing yet for me but please try to force the install by clicking File, Office Account, Update Options, Update Now.  The build will be 16.0.8229.2086.  

If Outlook will not start, open Word and click File, Account, Update Options, Update Now.

When builds first go out they are throttled so it will be slowly available at first and then more widely as time goes.

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Anonymous
2017-06-28T21:55:48+00:00

If you have Outlook on Current Channel and on the fixed build version 16.0.8229.2073 then you should not have any issues.  The fixed build is not yet showing up on the released version pages but I notice Victor was able to update to it today, https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US.  A new install will pick up the latest build if it is published.  If that fixed build is not out yet you can install Office Insider Slow that has the fix, https://products.office.com/en-us/office-insider.

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  1. Anonymous
    2017-08-03T23:54:35+00:00

    What I don't understand here is why the update is so difficult to get. Most of my users are in Deferred Channel - so are they going to have to wait several months to get this update? What happened to HotFixes? Why is a critical update that impacts the functionality of Outlook not available for everyone ASAP?

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  2. Anonymous
    2017-08-01T14:35:27+00:00

    Its likely this is a different issue. If so please post a new thread with those details so others can find it and report the same issue.  If the outlmime.dll issue is fixed then no one else is going to find a new issue in this thread.  Can you post the crash event so we can compare it to the first one posted in this thread?  In the Control Panel search for Event Viewer, click View Event Logs, under Windows logs locate the Application log and look for the Event 1000 or Event 1001 at the time of the crash and post those details.  

    Others might be seeing the same issue but I have not heard any reports so far.  Usually unless it is a clear bug its good to rule out add-ins.  You can try running Outlook in Safe Mode or manually disable all add-ins.  

    Also, if you are not able to get traction in the forums please open a support case, https://support.microsoft.com/en-us/contactus/.  Some issues are clear bugs but others are more difficult to troubleshoot in the forums.

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