Turn Off Advanced Threat Protection in Outlook.com

Anonymous
2017-10-15T00:46:00+00:00

First, I have an @msn.com email address. This is not an Office 365 business email address!

All the links in my email prefaced with the https://nam04.safelinks.protection.outlook.com.  Looking this up is part of the Exchange advanced threat protection package which they talk about in Office 365 for business.  How do I turn this off for my personal @msn.com email account.  It is actually causing more problems for me than it "protects" me so I need to turn this off.  How do I turn this off?  Again, this is happening on a personal account, not a business account.

Thanks.

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Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2018-06-04T01:45:22+00:00

    Thanks Anna - I tried internet explorer and it did work. It was like meeting an old friend again!

    Regards

    Jon

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  2. Anonymous
    2018-06-04T01:38:24+00:00

    Hi jonboy99,

    To verify if this is an issue with the browser or website itself, I suggest that you clear your browser's cache and temporary internet files, if you haven't tried it yet. You may also try to access the Outlook.com Help page using a different web browser.

    Once done, please check if you will receive the same error message.

    Thank you.

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  3. Anonymous
    2018-06-03T18:59:50+00:00

    Tried this several times on several different days. Sigh.

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  4. Anonymous
    2018-06-03T16:59:27+00:00

    Hi Anna,

    I have tried exactly this, but there seems to be a problem with your systems. When I type my question and choose get help, I simply get the message 'The message wasn't sent. Try again'.

    When I click try again, no difference.

    Could you look into this for me, or tell me an alternative method of getting help? It has been like this for over a week now, so does not seem to be a temporary glitch.

    Thanks

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  5. Anonymous
    2018-06-01T06:04:15+00:00

    Hi m@rk,

    The safe links could have enabled again due to some changes with Outlook.com like updates. If you want this feature to be disabled again, please follow the steps below:

    1. In Outlook.com, choose Help (?). The Help pane opens.
    2. Near the bottom of the Help pane, choose Help. A Contact Support box opens.
    3. In the support box, type your question or request about Safe Links, and then choose Get help.

    If you need clarifications, feel free to message us again.

    Thank you.

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