Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

0 comments

93 additional answers

Anonymous

2016-02-09T15:42:18+00:00

I think those addresses are reserved for one month and then they are freed again. So you should try again after a month and pray that someone else hasn't taken your alias in the mean time.

Anyway, terrible advice.

And on topic: I also have this same problem. And it just looks like Microsoft support are stalling, telling us to try the same thing over and over, while by now it should be clear that none of the methods are going to work. Let me spell it out: THE APP CONTAINS A BUG. Just acknowledge this and tell us that you're working on it. That's all we're asking.
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-09T14:44:55+00:00
So I have some (disturbing) news.

Contacted MS via the outlook app, where they spent 5 days to tell me on repeating the same jobs over and over again (default alias, default from address, reinstall the app...), and then they told me to try something:
1. Remove the non-main aliases from the outlook web site
2. Login in the android app
3. Add the aliases back
So, this allowed me to send e-mails with my main alias, BUT NOW... my @live.com alias is lost forever since I cannot add it back because "This email is part of a reserved domain. Please enter a different email address." .

Thank you Microsoft, great job!
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-08T03:53:09+00:00

And app screens shots. You can see my list of alias in advanced settings . But in the main settings screen I have no option to select an alternate default address.
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-08T03:48:34+00:00

And here's the drop down bar for "from" in the new app. No options other than main acct
Was this answer helpful?

0 comments No comments