Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2016-02-07T15:59:29+00:00

Same with me. My alias was in the advanced setting list, set it to default, and it does not appear in the drop down "from" list and my emails send from my account master address, not the alias I selected as default
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Anonymous

2016-02-07T11:55:30+00:00

Listen, Ron.

The issue is: 'User cannot select alias to send email in Outlook app for Android.'

Steps to reproduce:

1)Create an account on Outlook.com

2)Create an alias on Outlook.com

3)Download and install the Outlook.com app for Android

4)Link the Outlook app for Android to your Outlook.com account

5)Compose an e-mail

6)Click on the 'From' dropdown menu

Actual result: See only the default address associated with the account.

I just upgraded several apps on my phone.

Open the Outlook.com app.

Click the three vertical dots to open the menu.

Settings

Click on your account

Advanced settings This opens the list of the account addresses.

Click the three vertical dots by an address to open the menu.

Make default

My account is still using the outlook.com server.

Changing the default address on the phone did not change the sending address.

At least all of the sending addresses where listed in the Advanced settings and there was an Add alias item.

After changing the default address and clicking on From, the default account alias is not shown.
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Anonymous

2016-02-06T19:30:47+00:00

I'm not sure, but it was working fine until I was forced to install the new app. I've tried everything
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Anonymous

2016-02-06T18:22:39+00:00

Is Microsoft dodging the problem or is it a reading comprehension problem? I think both
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