Duplicate Contacts issue on Outlook.com

Anonymous
2016-03-01T18:24:14+00:00

I am struggling with this issue since I switched from Gmail to Outlook. I exported Gmail contacts to .csv file and imported into Outlook.com account. MS Outlook 2016 (on both PC and Mac) and also on iPhone have no contacts. I wanted to sync all three device with Outlook.com server and get contacts from there. However due to unknown reasons when sync happens, I see that there are up to 9 duplicate contacts on Outlook.com contact list. Sometimes they appear as linked and sometimes separate. 

Initially I though issue is related to Sync with iPhone and MS Outlook 2016. However then I deleted all contacts from Outlook.com account and all devices and also stopped all sort of sync with iPhone, PC and iMac. Now there is no contact on any of device. Then I uploaded .csv file exported from Gmail to outlook.com account. This .csv file have 179 rows with 179 contacts. Here is what happened: I see 50 contacts appeared twice on Outlook.com People account. Rest (179-50) contacts appeared once but there are two linked contacts on each card with once exception which has 3 links. When I click on "Links" on outlook.com account, first link shows "Outlook-(contacts)" and second link shows "Outlook-(My contacts). I checked .csv file and I see last column "Categories" is filled with "My contacts" all the way. 

Next, I clicked Manage-->Clean up contacts to merge those duplicates and to my surprise many contacts are appearing up to 9 times in match list. That means somewhere inside the outlook.com contacts are listed up to 9 times.

It seems problem may be related to Outlook.com as now none of device is syncing back to Outlook.com account.

Then I tried one more thing:

I deleted all contacts from Outlook.com account and added two contact manually to Outlook.com contact list. To my surprise in few minutes, one contact was duplicated automatically. I also observed that even though I have deleted all contacts from Outlook.com (I have 0 contacts now), when I press Manage--->Clean up contacts, it shows hundreds of contacts are still there and there are lots of duplicates suggesting to merge! This is probably the root cause of issue. In spite of deleting everything from Outlook.com contacts, Contacts are retained somewhere on Outlook.com and when I add new contact, they merge and create duplicates.

On Outlook.com People page, I clicked Manage--> Restore deleted contacts. And, it showed that "you have 4539 contacts that can be restored". These are mainly same contacts which are inside .csv file I am trying to import appearing multiple times in deletion log. Is it possible that these deleted contacts residing somewhere inside Outlook.com are syncing back and merging back when I add same contacts via .csv file or manually?

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2017-04-14T22:34:57+00:00

    I have spent days **** around with contacts in Outlook.com - deleting - reimporting and a few days later they are back - well, i think we have all missed something blindingly obvious ???

    The people app in windows 10 everybody ignores !!!!!  - it syncs with outlook.com and also outlook itself - i have just looked and found all the duplicates that keep showing up that keep coming up when you "clean duplicates" in Outlook.com - now the bad news

    Delete everything out of outlook having made a back up of a good list (fortunately i have a iphone so used icloud for outlook 2016) 

    You cant "select all" and delete them from the people app and you cant uninstall it - it takes ages to delete every contact, once you have done this , go into outlook.com and "clean uop duplicates" - there will be a few there - do it again , any contact that show up (i had 3 out of 500 i deleted) 

    I then copied all the icloud address book over to my outlook.com address book via outlook 2016 and it uploaded and after 2 days, no duplicates and the people app isnt showing any either !!!

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  2. Anonymous
    2017-03-25T16:22:40+00:00

    Contact management does not work.  I am so frustrated with this.  Microsoft just completely bungled this one.   You cannot even unlink contacts.   Deleted contact entries stays on.   There must be a way to permanently delete contacts that you verified to be deleted.

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  3. Anonymous
    2017-03-25T12:16:40+00:00

    This is increasingly peculiar. Mine is still stable as described above. The email I use on the second Outlook profile described above is from my ISP. I don't see why that makes a difference in stability but I had to have a way to send the vcf cards to myself. 

    if I were still working and maintained a huge contact list, I'd have descended into madness from this duplication issue. I need Word for articles I write for publication, otherwise I'd ditch Office. I've lost so much time and productivity just on this issue.

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