How to switch back to old "Hotmail" interface layout? (Aug 2016)

Anonymous
2016-08-02T15:16:15+00:00

A few days ago my Hotmail e-mail account suddenly switch to the "Outlook" mail & layout (where the little blue line fills in across the screen under the "Outlook" icon....) I hate it! Why did it change & HOW CAN I SWITCH BACK TO THE OLD HOTMAIL FORMAT I WAS COMFORTABLE WITH ALL THESE YEARS???

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2016-08-04T22:16:54+00:00

    I'm using the same version of Chrome on my PC as i did a week or so ago, when I had the old Hotmail - before you switched me to Outlook. Outlook is slower.

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  2. Anonymous
    2016-08-05T09:43:43+00:00

    Hello,

    Thank you for keeping us updated.

    I suggest you to try using the Internet Explorer and check if the same issue persists, I also suggest you to clear the cache and cookies and check if the same issue persists.

    Cookies are small files that websites put on your PC to store information about you and your preferences. Cookies can make your browsing experience better by letting sites remember your preferences or letting you avoid signing in each time you visit certain sites.

    Refer: Delete and manage cookies in Internet Explorer

    Please post to us with more information to help you better.

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  3. Anonymous
    2016-08-05T11:19:32+00:00

    Thanks. Yes, I clear the cache & cookies regularly. I prefer Chrome over IE. 

    What I (we?) REALLY want is the old interface back ...

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  4. Anonymous
    2016-08-06T10:01:01+00:00

    Hello,

    Thank you for your response.

    As previously informed, Once the account is upgraded there is no way it can go back to older interface.

    Please post to us if you have any further queries to help you better.

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  5. Anonymous
    2016-08-06T18:33:11+00:00

    Yes....agreed. The old interface was not broke....so WHY try to fix it?

    MICROSOFT: Why NOT allow an option for users to keep the old layout if they want to? If the new version is so appealing & superior, surely most users will stick with it, so what's the harm in offering the option to those who prefer the older version???

    Also, does anyone else notice that the new version is waaaay slower loading & opening?

    Hello,

    Sorry for the inconvenience caused to you.

    As you have mentioned that the new interface is Slower loading and opening, How exactly are you accessing the account, is it through browser or through any other applications?

    To get the most out of Outlook.com, we recommend that you use the latest version of your browser, otherwise some features might not work or display properly.

    Refer: Best browsers for Outlook.com

    Please post to us with more information and results to help you better.

    My "new" Outlook email showed up last evening without ANY warning. I now cannot access ANY of my older saved emails containing valuable information I wanted to keep. I resent paying money to MS for a product that they arbitrarily just "change" without notification.

    I do NOT like Outlook and do NOT want it. Plus, I want my saved emails and all that the original email services I purchased!

    Please help me get my saved emails back.

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    10+ people found this answer helpful.
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