DOWNLOADED ATTACHMENTS IN OUTLOOK ANDROID APP

Anonymous
2015-04-24T06:05:59+00:00

I downloaded the latest version of Outlook app from play store on my android

I was able to download the attachments from my mail and I cold open it from the outlook app 

But i am not able to find the files that I have downloaded in my sdcard or in mu internal memory

please anyone, help me.......

Outlook | Web | Outlook.com | Settings

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Anonymous
2015-06-06T01:22:57+00:00

Hi Jerrin,

I appreciate the response. I am really sorry the above suggestion's were not helpful in solving the problem.  I suggest you to contact the manufacturer of the phone to check where the downloads are saved exactly.

Windows 10 has exciting features. We are looking forward for the launch. You can also check the below link to know the features added in Windows 10.

https://insider.windows.com/

Please post in case you have any further issues with the computer. We will be glad to help you.

Thank you. 

I am experiencing he same issue, I have discovered that the files (in my case, a PDF file) is being saved to

\data\data\com.Microsoft.Outlook[remainder truncated], but it seems that folder is hidden or something, so I can't see the folder directly on the phone until I get around to investigating via my PC. I hope this kinda helps

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Anonymous
2016-10-30T21:52:42+00:00

The download process of Outlook for Android is not really downloading the file completely. As you can noticed that it's under the .tmp folder which stands for Temporary folder. This is to avoid eating up storage for your phone.

I have tried to replicate your issue and I found a workaround.

  1. Download the attachment from your email and open the file.
  2. Click the hamburger logo and select Save as. Then save it on your desired location on your SD Card.

That way it's not being deleted since it's not stored on the temporary folder.

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  1. Anonymous
    2016-03-26T13:05:39+00:00

    I have more than 40 conversations in Outlook support for Android through my app on Android.

    Unfortunately Microsoft analysts do not understand what happens or they pretend they do not understand. 

    I already explained several times what happens but they insist that the downloaded attachment can be accessed 

    through the Downloads app in Android. 

    Yes, it can be done but the problem is that when trying to share the attachment by any other application on android, 

    the attachment is saved with the incorrect name. 

    The attachment is saved with the name DownloadFile-1, DownloadFile-2, etc. (only with the correct extensions)

    Just access the /data/data/com.android.providers.downloads/cache folder on your Android device (needs root permission) 

    to see that Outlook is saving the attachment with the wrong name.

    But in each support response they try to convince me that the application works correctly.

    They even tell me it's a free application and I would not have the right to complain so much.

    I think Microsoft's total lack of respect for their consumers, even more than I am of Office 365 Home subscriber.

    It is lack of respect and Microsoft incompetence, which can not develop an application for Android.

    And what I realized these chats I had, is that Microsoft does not care a bit about what's going on.

    Well folks that's it.

    In short: We are waiting for a miracle and good Microsoft's will to solve the problem,

    because the Outlook for Android , it becomes useless.

    Any other android email client app works correctly, with the exception of Outlook for Android.

    Microsoft should ask Google experts to teach how to build an application for Androd. 

    It would be better than to publish an application that lets users angry and wasting time 

    with this useless application that is with Outlook to Android.

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  2. Anonymous
    2016-03-20T05:08:58+00:00

    I found a round about way also by opening the image (after download but before clearing the notification) in another program such as Photo Editor that can then save the file correctly.

    Thisbis unexceptable.  I opened a support thread with Microsoft and they just said yeah we know about it and we will let you know when we work out how to fix it and then closed the thread.  I am a paid up office 365 user and they do this.

    Outlook for android is not fit for purpose in its current state and should be withdrawn completely until fixed.

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  3. Anonymous
    2016-02-23T13:46:26+00:00

    @Dave1803 is correct, saving from the main screen in Outlook for Android works correctly. 

    If you have the email open and save the attachment from the actual email however it does not save it in the Downloads folder.

    The file is attempted to be saved in a path /data/user/0/com.android.providers.downloads/cache.    This path is not visible on the phone, whether via the inbuilt file manager or via USB connection and viewing as a drive in Windows.

    This needs to be fixed as the most common way to save an attachment would be while the eMail is open.   The option to save directly from the open email exists, so could the path be corrected to save in the correct Downloads location.

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