Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-04-22T01:48:03+00:00

    I definitely happens in the "Conversation". Not just when you toggle to that view, but when working with that view as the default, everytime my Outlook synchronizes with the server, the current mail selected jumps to the bottom of the list in my inbox and I need to scroll to the top and select the needed message.

    Seems to be not an issue when "Conversations" is not selected.

    Let me know if you need me to collect more information on this.

    Sudarshan

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  2. Anonymous
    2016-04-20T18:20:30+00:00

    Hi Paul, I sent you a private message to get the recording.

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  3. Anonymous
    2016-04-20T08:49:16+00:00

    I have a recording. Let me know where to send it to.

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  4. Anonymous
    2016-04-19T22:21:55+00:00

    We're still looking for a way to repro this.  If anyone can get this to happen consistently, please try to do a screen recording using QuickTime Player (easy to use; should be on everyone's Mac), and I will arrange to get it from you.

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