Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-04-02T09:04:21+00:00

    Hi There

    Even if you upgrade to 15.20 it does not make a difference.

    I agree it is VERY annoying!!!

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  2. Anonymous
    2016-04-02T07:00:21+00:00

    Using Outlook 2016 for Mac v15.19.1 I have the exact same thing.

    I have:

    • 1 Exchange account
    • Inbox 'by Conversations', most recent on top

    This behaviour is happening from the very first use. I did not have a Mac / Outlook before. I'm using all default settings.

    After a few minutes it jumps to a random message down below. Also, when I manually change the ordering using the arrow icon next to by conversations it reloads the inbox and jumps to a new random message.

    I love Outlook but this is getting pretty annoying ;)

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  3. Anonymous
    2016-03-20T07:29:39+00:00

    For people seeing this, can you tell me exactly what menu items are selected in the "Arrange by" drop-down just above the message list (sort order, newest/oldest on top, show in groups, etc.)?  Until we can get a repro internally it will be hard to debug. Thanks.

    I have "Conversations" and "Newest on Top" selected in the Arrange By dropdown.

    Sudarshan

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  4. Anonymous
    2016-03-19T05:31:42+00:00

    My emails are arranged in 'date recieved' and 'newest on top', or 'conversation's  & 'newest on top'

    I have several email address folders in my inbox. The error happens when I do a search, and then go back to the inbox. Pretty much always happens when I do a search in one address and go back the main inbox afterwards.

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