Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2017-05-04T17:56:21+00:00

    I had the exact same issue. Move to another folder and go back to inbox, the cursor is at dead center and whatever email that happens to be in the middle of the list is showing. I always am set to sort by date with newest first. However, the checkbox for "show in groups" was also selected. Once I removed that option, the problem went away.

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  2. Anonymous
    2017-05-03T13:44:31+00:00

    I am having this problem consistently.  It is so bad i can barley operate.

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  3. Anonymous
    2017-04-18T00:22:49+00:00

    Based on your response, I cleaned out my inbox a couple of weeks ago to get it under 200 messages and I haven't experienced the jumping message bug since.

    I guess it's good motivation to keep my inbox clear, but that's not always feasible. However, this knowledge does at least provide a helpful workaround!

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  4. Anonymous
    2017-04-17T21:59:03+00:00

    pretty sure you're correct in that assessment. I had about 300 emails in my inbox this morning, and I've been dealing with this all day. Trying to get down under 200, once I get there, I'll see if it gets any better.

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