New Outlook.com (Hotmail) sign-in page : Autofill/Autocomplete not working?

Anonymous
2016-04-02T15:18:21+00:00

Today a new style of sign-in page appeared for Outlook.com (Hotmail) — and autofill/autocomplete doesn't work for the e-mail address field!

I have several e-mail addresses, and until now I've only needed to enter the first letter to get the dropdown list. Now there's no dropdown list. I have to type the full e-mail address each time I sign in. As I often switch between accounts, and you have to sign out of one to be able to sign in to another, this loss of autofill is very frustrating and time-wasting.

It's not a browser-related problem: it happens in 3 different browsers (Chrome, Firefox, IE).

It's not computer-related: it happens on 3 different computers.

It happens only with the Outlook.com (Hotmail) sign-in. On other websites, autofill still works for e-mail address fields.

I can only assume that Microsoft's developers have blocked autofill/autocomplete on this new sign-in page. If this is a deliberate choice, then why? It's extremely annoying and time-wasting. If it's just a mistake, I hope that MS will correct it very quickly.

Has anyone else discovered the problem?  Does anyone have a solution or a workaround?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2016-04-17T07:07:54+00:00

    I reported this issue to Microsoft 

    and I  was given the usual script, "check your cache etc"

    I sent them a link to this discussion and received this email from the help team,

    Hi,

    We apologize for the distress this issue may have brought you. We certainly do not want you to experience this kind of feeling when using any Microsoft services.

    As of the moment, this issue has already been reported and has been identified by Microsoft. Rest assured that a fix will be deployed soon.

    Seeking for your continued patience and cooperation.

    this was a few days ago,

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  2. Anonymous
    2016-04-17T08:23:06+00:00

    Hi,

    We appreciate your time and effort for getting back to us.

    Multiple people are facing the same kind of issues. We have reproduced the issue and, we are also encountering a new login page and the autocomplete feature isn’t working. As you have reported the issue, the developers will be investigating on the issue and soon there will be a fix rolled out. I kindly suggest you to be patience till the issue gets fixed. If we get any updates then we will keep you updated.

    Thank you for your time and patience.

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  3. Anonymous
    2016-04-17T16:17:29+00:00

    All

    I also got this from MS

    "

    Hi,

    We appreciate your time and effort for getting back to us.

    Multiple people are facing the same kind of issues. We have reproduced the issue and, we are also encountering a new login page and the autocomplete feature isn’t working. As you have reported the issue, the developers will be investigating on the issue and soon there will be a fix rolled out. I kindly suggest you to be patience till the issue gets fixed. If we get any updates then we will keep you updated.

    Thank you for your time and patience."

    The funniest thing is I also got a request for a satisfaction survey from MS.  I do believe that this shows MS's right hand does not know what the left hand is doing.  I will answer the survey after the fix is complete with a link back to this thread

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  4. Anonymous
    2016-04-17T16:23:53+00:00

    Harshavardhan,

    Could you please ask the developers to provide an estimate as to when this bug will be fixed.

    You said they were "investigating" this problem ... but what do they have to investigate? The bug is easily reproducible, and the old sign on screen supported auto-complete (so the developers already have the code needed to implement auto-complete).

    Approximately how long will it take to fix this bug .... days? weeks?  months? years?

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  5. Anonymous
    2016-04-18T01:51:26+00:00

    Hi,

    Thank you for taking few minutes off of your busy schedule and replying to us.

    We do not have any turnaround time on when this issue will be fixed but we will assure you that, we will keep you updated for any results.

    Thank you for your time and patience.

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