New Outlook.com (Hotmail) sign-in page : Autofill/Autocomplete not working?

Anonymous

Today a new style of sign-in page appeared for Outlook.com (Hotmail) — and autofill/autocomplete doesn't work for the e-mail address field!

I have several e-mail addresses, and until now I've only needed to enter the first letter to get the dropdown list. Now there's no dropdown list. I have to type the full e-mail address each time I sign in. As I often switch between accounts, and you have to sign out of one to be able to sign in to another, this loss of autofill is very frustrating and time-wasting.

It's not a browser-related problem: it happens in 3 different browsers (Chrome, Firefox, IE).

It's not computer-related: it happens on 3 different computers.

It happens only with the Outlook.com (Hotmail) sign-in. On other websites, autofill still works for e-mail address fields.

I can only assume that Microsoft's developers have blocked autofill/autocomplete on this new sign-in page. If this is a deliberate choice, then why? It's extremely annoying and time-wasting. If it's just a mistake, I hope that MS will correct it very quickly.

Has anyone else discovered the problem? Does anyone have a solution or a workaround?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2016-04-08T17:58:29+00:00

I too tried posting about this problem in UserVoice. I received a similar reply (in an email) as Cherche did ... Here is what I received ...

Thank you for providing feedback on the new Outlook on the web experience. This is our new Outlook and the ability to go back to the previous format is not available.

Again, let me state that this auto-complete problem has nothing to do with the new Outlook Mail system ... this problem has nothing to do with browser settings ... this problem is being caused by a bug in the new Microsoft Account sign on page.

Forum Moderators: if you really want to help ... then reproduce this problem on your own: in your browser, search for "outlook.com". When the sign on page opens, try entering the first few characters of your ID into the input box. You will see that auto-complete is not working. Then escalate this problem to Microsoft.
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Anonymous

2016-04-10T18:33:01+00:00
I found this site where I reported the bug in the new Microsoft Account sign on page that results in auto-complete not working when entering ones ID.

Others, who are also having this problem, may want to report it at the above-mentioned site.

EDIT: here is how to find the site ...
1. Go to this page: http://windows.microsoft.com/en-us/windows-live/id-support
2. Click on "I am having trouble signing in"
3. A page will open where you can describe the problem signing in (i.e., auto-complete not working).
4. Click the Submit button.
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Anonymous

2016-04-10T22:59:20+00:00

I found this site where I reported the bug in the new Microsoft Account sign on page that results in auto-complete not working when entering ones ID.

Others, who are also having this problem, may want to report it at the above-mentioned site.

Hi langware,

Did you mean you've found another site? Or were you referring to the UserVoice site?

If it's a different one, I can't see any mention of it in your post.
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Anonymous

2016-04-10T23:42:10+00:00
Cherche,

I did put a link into my last post, but moderator ZigZag3143 (Windows IT Pro MS -MVP) removed it. It was a link to a Microsoft Account support page (not UserVoice).

ZigZag3143 ... if you are going to remove a link, please have the professionalism to say why you did that!!!!!

In any case ... here is the URL of the site (just copy and paste it into your browser):

https://support.microsoft.com/en-us/getsupport?oaspworkflow=start\_1.0.0.0&wfname=capsub&productkey=wolmain&locale=en-us&selectedproduct=Windows+Live+ID&selectedissue=I+am+having+trouble+signing+in&Service%3a=General+Issue&wa=wsignin1.0&ccsid=635959073107306971

If the above link gets removed again, here is how you can find it ...
1. Go to this page: http://windows.microsoft.com/en-us/windows-live/id-support
2. Click on "I am having trouble signing in"
3. A page will open where you can describe the problem signing in (i.e., auto-complete not working).
4. Click the Submit button.
You will get email with a case number and a link to the statu of your problem.
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Anonymous

2016-04-11T00:18:26+00:00
Cherche,

I did put a link into my last post, but moderator ZigZag3143 (Windows IT Pro MS -MVP) removed it. It was a link to a Microsoft Account support page (not UserVoice).

ZigZag3143 ... if you are going to remove a link, please have the professionalism to say why you did that!!!!!

In any case ... here is the URL of the site (just copy and paste it into your browser):

https://support.microsoft.com/en-us/getsupport?oaspworkflow=start\_1.0.0.0&wfname=capsub&productkey=wolmain&locale=en-us&selectedproduct=Windows+Live+ID&selectedissue=I+am+having+trouble+signing+in&Service%3a=General+Issue&wa=wsignin1.0&ccsid=635959073107306971

If the above link gets removed again, here is how you can find it ...

Go to this page: http://windows.microsoft.com/en-us/windows-live/id-support

Click on "I am having trouble signing in"

A page will open where you can describe the problem signing in (i.e., auto-complete not working).

Click the Submit button.

You will get email with a case number and a link to the statu of your problem.
I was able to access this site, state my problem and did receive a case number, as you mentioned, Cherche. Perhaps enough case numbers will bring some results!
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