New Outlook.com (Hotmail) sign-in page : Autofill/Autocomplete not working?

Anonymous
2016-04-02T15:18:21+00:00

Today a new style of sign-in page appeared for Outlook.com (Hotmail) — and autofill/autocomplete doesn't work for the e-mail address field!

I have several e-mail addresses, and until now I've only needed to enter the first letter to get the dropdown list. Now there's no dropdown list. I have to type the full e-mail address each time I sign in. As I often switch between accounts, and you have to sign out of one to be able to sign in to another, this loss of autofill is very frustrating and time-wasting.

It's not a browser-related problem: it happens in 3 different browsers (Chrome, Firefox, IE).

It's not computer-related: it happens on 3 different computers.

It happens only with the Outlook.com (Hotmail) sign-in. On other websites, autofill still works for e-mail address fields.

I can only assume that Microsoft's developers have blocked autofill/autocomplete on this new sign-in page. If this is a deliberate choice, then why? It's extremely annoying and time-wasting. If it's just a mistake, I hope that MS will correct it very quickly.

Has anyone else discovered the problem?  Does anyone have a solution or a workaround?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-05-26T17:41:32+00:00

    There are valid reasons why they are changing ....

    ZigZag3143,

    If there are (as you say) "valid" reasons why Microsoft has disabled auto-complete in the sign on page, then why do they refuse to share those "valid" reasons with their customers?? What have they got to fear (if the reasons are "valid")? Of course they do not "owe" us customers an explanation, but providing one would improve their customer service (that is, if they even care about customer service anymore).

    You once stated that you have "higher up" contacts in Microsoft .... so why not ask those "higher up" contacts to have the courtesy of explaining the reasons why auto-complete is disabled in the sign on screen.

    Even if Microsoft has plans to use the sign on screen to allow customers to sign-in to multiple applications/services ... why not allow auto-complete to work when filling in one's username when signing in to any of those applications/services???? How would allowing auto-complete in the sign on page impact ones ability to sign in to multiple applications??? Auto-complete merely lists those matching usernames that one has previously used when signing in. One can select one of the matching usernames, or type a different one. Also, one can easily set browser parameters to not remember ones password. Auto-complete only remembers usernames.

    Instead of a drive-by ... why not be more helpful. If you think there is a valid reason for disabling auto-complete, then why not share it with us? Be specific. Explain exactly what problem is being solved by disabling auto-complete in the sign on page.

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  2. Anonymous
    2016-05-26T17:53:48+00:00

    LW

    Once upon a time I thought you deserved a response.  You have since then proved otherwise.

    The new log on is not even on my my radar. 

    Up to you to cope or move on.

    I am done

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  3. Anonymous
    2016-05-26T18:09:46+00:00

    ZigZag3143,

    Just as I thought ... you would rather drive by and snipe, than offer any meaningful help ... such as explaining your specific thoughts as to why disabling auto-complete would be "valid".

    I have coped .... I have written a user script that enables auto-complete whenever I open the sign on page.

    Others many not feel comfortable doing the same, and thus they rely on Microsoft to either fix this problem or at least to explain why they have removed a feature (enabling autocomplete) that (prior to last March) used to exist in the old sign on page.

    I have read many of your posts in these forums, and you provide a very valuable service here. However in the case of the auto-complete issue, your trust in Microsoft seems misplaced. The sign-on screen used to support auto-complete. In March, Microsoft disabled auto-complete in the sign on page with no explanation. You feel there are valid reasons for doing so ... but like Microsoft, you refuse to share your reasons. Pity. Many users here might benefit from your specific thoughts on the validity of disabling auto-complete in the sign on page.

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  4. Anonymous
    2016-05-26T19:36:17+00:00

    To All

    Let's look at the real problem.

    This issue was reported and the first thing MS Support did was try to point to errors in other applications ( browsers ) and defer the issue.  After several replies Support said the issues was fixed, which we all know it was not.  When trying to raise our concern we are finally told it would not be fixed.  As I stated before this was a problem in the last upgrade of Outlook and it took a couple of week before MS admitted the issue and fixed the problem.

    My issue is application Integrity.   When an application takes away a basic function notice is sent out to all users to note the demise date.  This is done so all users can prepare for any problems this would cause. When I first reported this issue in the last upgrade of Outlook, I was told I should just stay logged in, they could not see this would be a large security issue,, leaving you email open to all.  This time Support took a different stance stance until they were shown it was an Outlook problem again.

    Would any of you who develop systems take away a common function and not tell your users  I don't believe you would, all we are asking MS to do is give us the same courtesy.

    ZigZag3143 having strong support for a company is one thing, but for a company to be strong they have to admit their errors.

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  5. Anonymous
    2016-05-27T00:11:19+00:00

    LW

    I tried being gentle.  Initially I came into this topic because as a long time user I thought you deserved respect.  I was wrong.

    You have been tagging onto every thread about this topic for more than 8 weeks saying Microsoft is going to fix this.

    I merely said that given the amount off effort you have put into this topic wouldnt it simply be easier to fill in the dam log in page?

    The page is by design, and there is a good reason for it.

    I think Microsoft has done some really stupid things recently and there is no love lost but on THIS topic it seems you are making a mountain out of a mole hill.

    I have wasted far too much of my time on this issue.  I am off to help on important subjects.

    @dustyduck

    I am just as likely to pan MS as support them.  Their lack of support, documentation, and direction is IMHO short sighted and lacks cohesion

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