New Outlook.com (Hotmail) sign-in page : Autofill/Autocomplete not working?

Anonymous
2016-04-02T15:18:21+00:00

Today a new style of sign-in page appeared for Outlook.com (Hotmail) — and autofill/autocomplete doesn't work for the e-mail address field!

I have several e-mail addresses, and until now I've only needed to enter the first letter to get the dropdown list. Now there's no dropdown list. I have to type the full e-mail address each time I sign in. As I often switch between accounts, and you have to sign out of one to be able to sign in to another, this loss of autofill is very frustrating and time-wasting.

It's not a browser-related problem: it happens in 3 different browsers (Chrome, Firefox, IE).

It's not computer-related: it happens on 3 different computers.

It happens only with the Outlook.com (Hotmail) sign-in. On other websites, autofill still works for e-mail address fields.

I can only assume that Microsoft's developers have blocked autofill/autocomplete on this new sign-in page. If this is a deliberate choice, then why? It's extremely annoying and time-wasting. If it's just a mistake, I hope that MS will correct it very quickly.

Has anyone else discovered the problem?  Does anyone have a solution or a workaround?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2016-04-27T18:50:38+00:00

    I agree ... for a company with $20 Billion dollars in quarterly revenue, Microsoft could certainly do a better job at quality control and customer service/communication.

    Yes, Microsoft should at least respond with a timeframe for fixing this bug. Bug fixes go through several stages (such as acceptance, analysis, coding, testing, release scheduling, and release) ... if Microsoft really cared about customer satisfaction, they could tell us what stage the fix is currently in.

    But posting requests here in Microsoft Community forums, asking for a timeframe to fix this bug, will never reach the developers. I will continue to post that question in my Support Case ... at least someone from Microsoft responds within 24 hours to my posts there.

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  2. Anonymous
    2016-04-27T18:07:03+00:00

    Cherche,

    As I stated this is the same issue from the last time they upgraded Outlook.  I am sure they will get this fixed.  Last time it was 4 or 5 weeks.  I guess my problem is they keep making the same errors and don't keep any test sets to test new software.

    They should at least respond with a time frame.  There are several threads noting this issue.

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  3. Anonymous
    2016-04-27T16:48:31+00:00

    ... Microsoft acknowledge that the issue is a bug it is not a system design. We are aware of this and rest assured that we will rectify the issue soon. ...

    Thanks, langware.  Now we just need to see what "soon" means!

    Dustyduck, 

    Yes, I also have the impression that the "don't do anything" policy is too often applied.  Still, this time it looks as if there might be hope ...

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  4. Anonymous
    2016-04-27T14:48:30+00:00

    Cherche

    As I stated earlier this is the same issue that MS had last time they upgraded Outlook.  Their system testing is very poor and they do not keep any of their old test sets from previous versions.  Their Help Desk people only read from scripts and have very little knowledge of how software relates to other functions of the system.  They also do not have any problem review process in place for reported issues.  I think their motto is don't do anything and it will go away or it can become someone else's problem.

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  5. Anonymous
    2016-04-27T02:32:48+00:00

    Cherche,

    Just to let you know, I received this update to the Support Case I opened ...

    ... Microsoft acknowledge that the issue is a bug it is not a system design. We are aware of this and rest assured that we will rectify the issue soon. ...

    So, we now know that this issue (auto-complete not working in the new sign-on page) is a bug and not something that Microsoft designed into the new sign-on page.

    Of course, most people posting here knew it was a bug (but some continued to argue that the problem was "by design").

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