New Outlook.com (Hotmail) sign-in page : Autofill/Autocomplete not working?

ZigZag3143,

Perhaps I am making a mountain out of a mole hill .... and perhaps it would be easier to just type the user name ... but to me this issue is just another in a LONG string of customer unfriendly actions by Microsoft.

There was no announcement (from Microsoft) of the change (i.e., loss of auto-complete in the sign on page), there was no explanation of why this was done (i.e., exactly what problem was being solved by disabling auto-complete), there were inconsistent (and often totally wrong) replies from various Microsoft-engaged moderators as to the cause and solution for this problem. Microsoft initially refused to state whether this loss of auto-complete was by design or a bug ... then I received a reply from the Answer Desk stating that it was a bug. However, due to the simplicity of the fix for this "bug" (all Microsoft need do is set the "autocomplete" parameter in the Sign On page's HTML to "on"), if this were really a bug, Microsoft could have easily fixed it by now. So, it appears that you were right all along (this change is by design). Yet Microsoft continues to neither fix the problem nor provide an explanation of exactly what problem is being solved by disabling auto-complete.

And then you make statements like this: "The page is by design, and there is a good reason for it." ... which is just as vague as Microsoft. If you know of a good reason for disabling auto-complete, then why not share it with us????????

So, yes, the mole hill has been turned into a mountain for the simple reason that Microsoft continues to disrespect their customers and some of us have grown tired of that behavior and refuse to just "go away".

The issue is not just saving keystrokes when signing in, the issue is customer respect ... and in my opinion, that issue (customer respect) is worthy of being turned into a mountain.

LW

I tried being gentle.  Initially I came into this topic because as a long time user I thought you deserved respect.  I was wrong.

You have been tagging onto every thread about this topic for more than 8 weeks saying Microsoft is going to fix this.

I merely said that given the amount off effort you have put into this topic wouldnt it simply be easier to fill in the dam log in page?

The page is by design, and there is a good reason for it.

I think Microsoft has done some really stupid things recently and there is no love lost but on THIS topic it seems you are making a mountain out of a mole hill.

I have wasted far too much of my time on this issue.  I am off to help on important subjects.

@dustyduck

I am just as likely to pan MS as support them.  Their lack of support, documentation, and direction is IMHO short sighted and lacks cohesion

To All

Let's look at the real problem.

This issue was reported and the first thing MS Support did was try to point to errors in other applications ( browsers ) and defer the issue.  After several replies Support said the issues was fixed, which we all know it was not.  When trying to raise our concern we are finally told it would not be fixed.  As I stated before this was a problem in the last upgrade of Outlook and it took a couple of week before MS admitted the issue and fixed the problem.

My issue is application Integrity.   When an application takes away a basic function notice is sent out to all users to note the demise date.  This is done so all users can prepare for any problems this would cause. When I first reported this issue in the last upgrade of Outlook, I was told I should just stay logged in, they could not see this would be a large security issue,, leaving you email open to all.  This time Support took a different stance stance until they were shown it was an Outlook problem again.

Would any of you who develop systems take away a common function and not tell your users  I don't believe you would, all we are asking MS to do is give us the same courtesy.

ZigZag3143 having strong support for a company is one thing, but for a company to be strong they have to admit their errors.