New Outlook.com (Hotmail) sign-in page : Autofill/Autocomplete not working?

Alas, this is the world we live in now. It's not just Microsoft. The trend now is to outsource and specialize and modularize and .....you get the idea. This applies to most customer service.

roshanlal,

 I agree with you ... most companies offer very poor customer service.

I might be able to understand why a new start-up company would have to cut costs to stay competitive and thus might offer poor customer service.

But Microsoft has quarterly revenue of over $20 BILLION Dollars. They could easily afford to put more funding into significantly improving their customer service ... if they really cared about their customers.

Fixing this problem with auto-complete is trivial ... all Microsoft has to do is set the "autocomplete" attribute (in the sign on page) to "on". Not only do they refuse to fix this problem, but they also refuse to have the courtesy of explaining why they have disabled the auto-complete function.

I too have developed a work around (it is described in the same thread that you linked to). I wrote a user script that enables auto-complete each time I open the sign on page in my browser. Details can be found in the link you provided in your previous post.

Alas, this is the world we live in now. It's not just Microsoft. The trend now is to outsource and specialize and modularize and .....you get the idea. This applies to most customer service. You call a local number, you think you are speaking to your neighborhood store but it is someone hundreds of miles away, often thousands of miles away in another country. You call 4 different people, you get 4 different answers. Most don't have a clue, many don't give a damn. I don't think you can blame individuals - they're just trying to earn a living and make ends meet. It's the whole structure of modern business and globalization. We just need to help each other and find workarounds to solve our problems. I did post my workaround to this problem in another forum, here →         http://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/autofill-disabled-on-new-microsoft-login-page/b68a53b8-3272-4916-b6e9-b0cd07285e6d?page=4

I have the same issue and appreciate everyone's time to get something resolved.  My attempts with online support chat did not go anywhere.  The techs did not even understand the problem.

If a million people waste 10 seconds a day we collectively waste over a million Dollars or so a day.  If a few people post stuff every day the community should appreciate that.

Thank you.