Changing display name in Outlook.com

Anonymous
2016-05-24T14:29:37+00:00

Hi! 

Originally this account was under a different name which I have changed. But it does not appear when people email me. How do I change this name??? 

Thanks!

Original title: Name change

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-05-24T18:49:17+00:00

Hi Emily,

To get a better clarity about the issue, please provide the details below:

  1. How do you access Outlook.com?
  2. Do you use Internet Explorer to access Outlook.com or any mail app?

3.When you say "it does not appear when people email me" are you facing issue from your end or the people who are sending emails to you?

Meanwhile, If you want to change the profile name for Outlook.com, please follow the steps below:

  1. Sign in to http://profile.live.com/ .
  2. Click on edit and save it.

Once you update the profile name correctly, Outlook.com will appear the correct name display.

Please post back with the updated status regarding changing the display name in Outlook.com, we will be happy to assist you further.

Thank you.

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Anonymous
2016-10-28T01:56:17+00:00

Hi There,

I was having the same issue with my connected gmail account but I managed to solve it.

  1. Go to outlook.com
  2. Go to settings on the top right hand corner.
  3. Go to Accounts -> Connected Accounts
  4. Click on Gmail address and click edit, you can then change your display name there.

Hope this helps.

Regards,

Wilson

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58 additional answers

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  1. Anonymous
    2017-09-08T08:07:18+00:00

    I have the exact same issue.

    Top right corner in the outlook.live.com/owa still shows my old name, clicking it gives me the "Edit Profile" link which redirects me to profile.live.com which shows the correct new name. I've logged out and in a few times. Also tried changing skype details. I've waited a few hours.

    Is there any Microsoft support people here to actually help?

    I have the same problem. I have an error in the displayed name. I have changed my profile name and it shows the correct name at the top right of the Outlook Live window but the email still sends under the old name. Does anyone have a solution to this?

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  2. Anonymous
    2017-09-08T22:49:39+00:00

    Hi,

    This issue frustrated me for a long time.

    However it was solved any by the method from the user "ahmd0" about three posts up.

    It didn't work the first time and took some quick refreshing but I found I had to "prevent the page from making cookies" the clear all the cookies and quickly refresh the page.

    You'll know if it works when you have to fully signin and enter your login details, it will then pull the new account information (and correct account name) and save it. 

    If it just reopens your inbox it didn't clear clear all the cookies (I think there is some hidden ones that instantly reset themselves and you need to get in before these do) and youll need to try again.

    Best of luck!

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  3. Anonymous
    2017-09-09T01:08:18+00:00

    Thank you. Worked like a charm.

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