outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-09-01T13:51:05+00:00

    I have the exact same problem as the OP with the account of one of my family members. The problem seems to be the connected account for receiving/sending email.

    This family member uses the new outlook.com webinterface which is the same version as the OP has (screenshots from the OP in this post confirm this, the top bar in the webinterface above is black while it is blue in the old version). One time, when she logged in, she was asked if she would like to switch to the new outlook.com version and she agreed. From this moment on emails we're not stored in the sent items any more.

    Other family members including myself use the old(er) outlook.com webinterface (blue top bar), also with a connected account. We do not have this issue. All family members use the same external SMTP server with the same settings (user/pass, port, etc.) so I am confident the issue is due to the new outlook.com.

    Can Microsoft look at this issue? Is it possible to fix it or perhaps migrate users back to the old version untill this is resolved? Other solutions that are available?

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  2. Anonymous
    2016-09-04T00:58:12+00:00

    Hi Virfranz,

    Thanks for the effort, but this thread is not about the installed version of Outlook but for the online version of Outlook.com

    Roberto

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  3. Anonymous
    2016-09-04T18:44:43+00:00

    Have you tried checking the rules on your account? To do that, follow the steps below:

    1. Click the gear icon on the top right of Outlook.com
    2. Click Options.
    3. On the left hand side look for Inbox and sweep rules.

    Check if there are rules set.

    We're looking forward to your response.

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